Front Office

SmartLeapTM Example Engagements

  • Premium technical support services with per incident, per minute, subscription
  • Complete technology backbone with telephony, IVR, payment gateway
  • Customer facing technology tools to generate demand, improve sales and deliver services
  • Customer facing portal
  • Integrated CRM system for customer management
  • Premium technical support with 20+ fixed price services
  • Integrated CRM system for customer management
  • Analytics to improve hardware up sell in technical support queues
  • Automated tools to improve efficiency
  • Premium technical support services with annual subscription and one time services
  • Customer facing technology tools to generate demand, improve sales and deliver services
  • Customer facing portal
  • Desktop toolbox for subscription customers
  • Integrated CRM system for customer management
  • Automated agent managed tools to improve efficiency
  • Premium technical support services with three fixed prices
  • Integrated CRM system for customer management
  • Premium technical support services with subscription and multiple incident-based prices
  • Customer facing technology tools to generate demand, improve sales and deliver services
  • Customer facing portal
  • Integrated CRM system for customer management
  • Premium technical support services with subscription and multiple incident-based prices customized to sold in retail environment
  • Integration with retail SCM and point-of-sale systems
  • Integrated CRM system for customer management
  • Premium technical support services with per incident, per minute, subscription
  • Complete technology backbone with telephony, IVR, payment gateway
  • Customer facing technology tools to generate demand, improve sales and deliver services
  • Integration with e-commerce systems and online product shopping cart
  • Integrated CRM system for customer management

SmartLeapTM Premium Support Facts & Credentials

  • Clients include global Technology, Telecom and Retail majors
  • 2000+ Technical Support Consultants deployed across multiple programs
  • Proprietary Technology Platform: Demand Generation tools, web portals with integrated payment gateway, multi-channel management platform, knowledge base , CRM, call back scheduler, best-in-class diagnostic and resolution tools
  • Balanced risk-reward model with alignment of objectives
  • Solution in a box available - bring branding and marketing and Sutherland can provide the rest
  • Service delivery exclusively located in or balanced between US, Canada, Mexico, India and Philippines
  • Multiple End-Customer Pricing Models: Per Incident, per minute (using PIN), and recurring subscription