Integrated BPO

Integrated process transformation services

With over 30 years of experience with providing process transformation support, we've developed an integrated platform which seamlessly combines business transformation services, knowledge services, front office services, back office services, and technology enabled services. Instead of focusing on a single aspect of the business process, Sutherland drives performance improvement across multiple aspects of our clients' business with integrated process transformation strategy and support; the primary element that separates us from our competition.

Sutherland has a proven record in increasing revenues, reducing costs, improving cash flow and capital utilization, maximizing customer satisfaction, and enhancing the client's overall competitive position.

We assist our clients in industries including technology, telecommunications, banking and financial services, insurance, government, travel and entertainment, retail, and healthcare. Since its inception, Sutherland has remained focused on a single mission to "help improve our clients' efficiency and productivity while delivering measurable results."

  • Process Consulting
  • Business Solutions Design
  • Platform Development
  • Global Transition
  • Analytics
  • Financial Research
  • Macroeconomic Research
  • Customer Service & Customer Care
  • Account Management
  • Technical Support
  • Pay-for-Support
  • IT Service Desk
  • Sutherland@Home
  • Finance & Accounting
  • Procurement Transformation
  • HR Management

We offer Front and Back Office, as well as Knowledge and Business Transformation Services as an Integrated BPO solution, managing business functions across the entire customer lifecycle.

Integrated BPO Lifecycle

The Sutherland Advantage

  • A BPO Solution that touches all stages of the customer lifecycle
  • A focus on not only cost reduction, but driving clients' business performance improvement across processes to ultimately improve customer satisfaction
  • Proven expertise delivering measurable results to clients spanning diverse industries