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Sutherland Digital Advances Capabilities Under Direction of Newly Appointed President Andy Zimmerman

Nov 14, 2016 - Sutherland Digital Advances Capabilities Under Direction of Newly Appointed President Andy Zimmerman. The Move Comes After recent acquisition of Big Data Analytics Firm Nuevora.


Sutherland & Nuevora Join Forces to Provide Unique Data Analytics Capabilities

Oct 21, 2016 - Sutherland Global Services has acquired Nuevora, a top 10 big data analytics firm. The move advances Sutherland’s big data capabilities and strengthens its Digital Practice Division to further address the fundamental challenge companies’ face in trying to translate massive amounts of customer data into immediately useful action.


Sutherland’s SmartHealthConnectTM Impacts Quality Improvements for Morehouse Choice ACO

Jul 28, 2016 - Sutherland Healthcare Solutions has announced that its SmartHealthConnectTM digital health platform has successfully driven population health and quality improvement initiatives for Atlanta-based Morehouse Choice Accountable Care Organization and Education System and the Choice Health Care Network IPA.

Sutherland Healthcare Solutions

Sutherland Global Services Named Employer of the Year Philippines 2016

May 23, 2016 - Sutherland Global Services received the IT-BPO Employer of the Year award during the 10th annual International ICT Awards ceremony in Manila. The award is presented each year by the IT Business Processing Association of the Philippines (IBPAP) in association with the Canadian Chamber of Commerce of the Philippines. This is the second ICT Award presented to Sutherland Global Services.


Sutherland Global Services Expands Operations in Chesapeake

May 02, 2016 - CHESAPEAKE, VA – May 2, 2016 – Sutherland Global Services has announced the expansion of its Chesapeake, Virginia, Insurance Center of Excellence. The Chesapeake location is home to Sutherland's 320 dedicated onshore insurance business consultants. The company plans to add 200 additional consultants at their Chesapeake location to help meet the demands of its growing insurance BPO services. Currently, 20 percent of the Center's employees are veterans from the Chesapeake community.


A Recognized Leader for Two Years in a Row!

Apr 16, 2016 - In its 2016 Magic Quadrant for Customer Management (CM) Contact Center BPO, Gartner evaluates 22 service providers that offer comprehensive CM contact center BPO service offerings. Learn why Sutherland Global Services has been ranked "leader" for two consecutive years and get the detailed analysis and insight you need to make the best CM Contact Center BPO choice for your organization.


Sutherland doubles size of operations in Tulsa

Mar 16, 2016 - Sutherland hiring employees for its new operations center in Las Vegas. There are 1,200 job openings, mostly for inbound sales tech support, customer service and sales insurance advisors. Many will be entry level positions that come with in-depth training and access to leading-edge tools and technologies. Those interested in applying can do so online. Here’s more information from FOX.


Sutherland Global Services Doubles Size of Flagship Operations in Tulsa

Mar 15, 2016 - Sutherland Global Services announced the expansion plans for its flagship finance and accounting center in Tulsa. The expansion will help support the increasing needs and growth of Sutherland’s finance and accounting services. Honorable Tulsa Mayor, Dewey F. Bartlett, Jr. expressed his delight of Sutherland’s commitment to Tulsa and his hope that other international businesses will choose to call Tulsa home. For job opening information click here: http://sjobs.net/tulsaaccounting.


5 Ways The IoT Will Transform The Insurance Industry

Feb 01, 2016 - The U.S. Insurance industry is the world’s largest insurance market where 6,118 companies, employing 2.5 million people, have net annual premiums of $1.1 trillion. Yet, despite its size and overall financial health, the insurance industry is likely to experience profound change driven by a fast growing and ubiquitous force – The Internet of Things (IoT). With 6.4 billion devices already connected and 5.5 million new devices added every day, the IoT’s real-time data collection and sharing power will create significant, new opportunities in finer product segmentation, more specialized pools of risk and predictive modeling to better assess risk, improve loss control and accelerate premium growth. With the emergence of such opportunity, I sat down with insurance expert and technology business model pioneer, Vik Renjen, SVP Sutherland Global Services, to discuss how insurance companies can use the IoT to become more nimble and profitable.


Sutherland Global Services setting up shop in Las Vegas

Jan 18, 2016 - In January, we announced we would open an operations center in Las Vegas and hire 2,000 people. Sutherland is one of the largest job creators since 2007 on the Inc. 5000 list, and this now marks the latest expansion for our rapidly growing, award-winning international company. Las Vegas will complement our northern strongholds, southern locations in Florida and Louisiana and a recent mega-center that opened in Houston. The news coverage of our announcement included stories in the Las Vegas Review-Journal, NPR and the Las Vegas Business Press.

The Missing Link Retailers Need to Turn a Cost Into a Revenue Generator

Jan 12, 2016 - Our retail team has developed new strategies that combine customer care and customer experience in a way that benefits businesses. It can spur personalized engagements that, in turn, help resolve customer complaints, increase Net Promoter Scores, improve customer satisfaction, create loyalty, and even grow profits. Our team calls for developing a new system that arms customer care agents with intelligence that's widely available yet rarely shared. The idea made a lot of news at this year’s NRF, including bylined pieces in SMART customer service and Execs in the Know, as well as stories in Internet Retailer and Retail Touch Points.

New Collaborative Innovation Portal from Sutherland Global Services Drives Change and Improves ROI

Dec 03, 2015 - Sutherland executive to introduce new offering, discuss driving change and building alignment during panel discussion at Automation Innovation Conference

A breakthrough online crowdsourcing tool from Sutherland Global Services helps to more quickly identify and implement solutions for continuously enhancing and improving clients’ customer experience management programs. Sutherland’s Collaborative Innovation Portal is the first application in the business process outsourcing industry to integrate automated processes for gathering real-time feedback from all team members, achieving alignment among stakeholders, and providing clients with complete visibility into the process. The portal will contribute to Sutherland delivering greater ROI to clients by more efficiently and effectively making adjustments to their programs based on changing business, market, and technology dynamics.


Sutherland Global Services Named a Top 10 Outsourcing Service Provider by ISG

Nov 16, 2015 - Sutherland Global Services, a global provider of business process outsourcing services, today announced it has been named a Top 10 Outsourcing Service Provider by Information Services Group (ISG), a leading technology insights, market intelligence, and advisory services company.


Sutherland Global Services Wins Silver Stevie® Award in 2015 International Business AwardsSM

Sep 03, 2015 - Sutherland Global Services was recently named the recipient of a Silver Stevie® Award in the Corporate Social Responsibility (CSR) category in The 12th Annual International Business Awards. Sutherland Global Services was honored for its wide-ranging CSR initiatives, including the charitable work of the Sutherland Global Foundation and the digital literacy courses offered through the Community Technology Center program.


Sutherland Global Services Named to IAOP Global Outsourcing 100® List

Jun 23, 2015 - Sutherland Global Services, a leading global BPO and technology-enabled services company, was recently named to the International Association of Outsourcing Professionals® (IAOP) 2015 Global Outsourcing 100® List for the ninth year in a row. The Global Outsourcing 100, celebrating it’s 10th year, recognizes the world's best outsourcing service providers.


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