Corporate Social Responsibility

Sutherland Global Services Corporate Social Responsibility

Message from Dan Lang

Message from Dan Lang

Our mission is to impact one life per every Sutherland Global Services employee in the company. With this focus, we are proud to join with other global companies in adopting sustainable business practices and in working to create momentum for positive social, economic and environmental outcomes, Sutherland Global Services strongly believes in serving our people, clients and the communities where we operate. Through our Corporate Social Responsibility Program, we are committed to being a critical part of, and giving back to, the communities in which we live and serve. We strive to provide our stakeholders with clarity into our global workforce, carbon-reduction initiatives, and other mission-critical priorities. And with a focus on the value of community and our passion to stand firmly behind causes and technologies which foster, support and assist in advancing global youth, we align ourselves with the multifaceted needs and interests of the people, organizations, and environment that sustain our business.

Dan Lang
Senior Vice President

Corporate Governance

At Sutherland, we have a full commitment to ethics, sound risk mitigation and forward-thinking policies for safeguarding sensitive data and intellectual property. Our corporate governance approach creates the strongest possible foundation for Sutherland’s business success, now and in the future.

Sutherland's Compliance Office promotes a culture of performance with integrity throughout its global enterprise. To deliver on this essential mission we’ve integrated programs that promote ethical conduct, reinforce our corporate values and drive compliance with the Sutherland’s Code of Conduct and the law.

Every Sutherland employee is expected to understand and use the Code of Conduct as a guide when confronting ethical dilemmas. Annual Code certification training is deployed across all Sutherland locations whereby all employees take the time to review the Code and certify to complying with it. Available in multiple languages, the Code standards reflect our deepest conviction that honesty and integrity provide the basis of our business success.

UN Global Compact

Sutherland Global Services is committed to working with the UN Global Compact to create a culture of integrity across our enterprise. This includes adopting universal principles on human rights, labor, environment and anti-corruption and taking actions to advance societal goals with a mission to create a sustainable and inclusive global economy that delivers lasting benefits to people, communities, and markets.

Our Corporate Values

Every Sutherland employee knows and uses our corporate values to guide business decisions and actions. Together, these values underscore that an ethical, honest, inclusive and transparent workplace is critical to our long-term success.

Sutherland Core Values

The Sutherland Foundation

The Sutherland Foundation was created in 2014 to provide additional focus on Sutherland Global Services' charitable giving and corporate social responsibility directives . Sutherland’s commitment to Corporate Social Responsibility includes supporting the communities and cultures with which we work, conducting socially responsible and ethical business operations, respecting human rights, and protecting the environment. We are a proud leader of "responsible sourcing" in the transformation industry.

Community Technology Centers

Community Technology Centers, established and operated by Sutherland, provide local communities with the chance to receive free technology skills training and the opportunity to earn a Microsoft Digital Literacy certificate. To achieve this, we have collaborated with Microsoft, many Non-Governmental Organizations (NGOs), and schools in India and local governments in the Philippines. These centers teach basic computer concepts and skills so that people can use computer technology in everyday life. The education provided by our centers helps to develop new social and economic opportunities for students, their families, and their communities.

To date, over 7,700 students, ranging in age from 12 to 69 years old, have taken part in the program. Most earn the Microsoft Digital Literacy certificate, with some taking more advanced training on the Microsoft Community Learning Portal, which provides additional opportunities to further education and employment. Candidates for the program come from schools, colleges and Non-Government Organizations which otherwise might not be able to afford this type of training.

The centers, located in Chennai and Kochi in India, and in the Tarlac Province of the Philippines, have trained over 4,100, 2,400, and 1,200 students respectively, and see increased participation year over year.

Additionally we certified 1,297 graduates in India and 514 in Jamaica between July 1st, 2015 and June 30th, 2016.

Third Party Code of Conduct

Click here to download Third Party Code of Conduct.

Click here to download Modern Slavery Act Statement.

The Global Ethics Program maintains a written procedure for annual Code of Conduct Certification Training. Every new fiscal year (July 01), all full time employees are required to complete refresher training covering the company Code of Conduct content and certify to their compliance with the Code.

The Ethics Program manages the deployment of the training closely with the organizational Consulting Learning Services function, delivering the course in multi-language format and tracking completions through automated reporting delivered by the Learning Services system. Completions are acknowledged by an automated notification and completion certificate, which are translated into the corresponding language completed. The Code is currently translated into six languages (Slovakian, Brazilian Portuguese, Spanish, French, Japanese and Simplified Chinese), and the course is offered in four of those six languages.

In FY2017 the Code of Conduct Certification Training began deployment (be geography) on July 11, 2016. Release continued through September and by December 31, 2016, over 90% of the FTE population had completed their training. An approximate 7-10% of those enrolled and not yet complete were attributed to employees on long term leave of absence and employee terminations cycling out of the enrollment population.


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Sutherland believes that reducing or eliminating waste associated with our operations is the right way to treat the communities and environments where our employees live and work. Waste is a burden for the environment and also an added expense for our customers. Waste is eliminated or reduced through the deployment of efficient practices and policies. Therefore, we have implemented sustainable business practices which are seamlessly blended with our everyday business processes. Sutherland’s waste-free policies have been in place for over a decade, leading to an exceptionally low total environmental impact, including low carbon emissions.

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Commitment to Diversity

We consider a diverse workforce a natural requirement to our continued success, and we have maintained a strong commitment to diversity since inception. The qualities we strive for within our own organization are the same qualities we look for in our suppliers – creativity and innovation. Sutherland has officially been recognized as a regional minority business enterprise in good standing with the Upstate New York Regional Minority Purchasing Council, Inc. and is entitled to all privileges of certification. Our certification number is 2623.

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Commitment to Fair Labor Practices & Human Rights

Sutherland demonstrates our respect for human rights and fair labor practices by creating an environment of respect and compassion. Our global operational centers adhere to the national and local laws of the locations where we operate. We are committed to being an equal opportunity employer and will not engage in or tolerate unlawful workplace conduct, discrimination, intimidation, or harassment.

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Occupational Health & Safety Policy

Sutherland Global Services is committed to achieving high standards of OHS throughout the organization, its associates, business partners and those who may be impacted by its activities.

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Supplier Diversity

As a member of the Minority Business Enterprise (MBE) community, we consider a diverse workforce to be requisite to our continued success. We have established operations centers on a multi-national level, and it is these sites which have given Sutherland one of the most diverse workforces of any US-based corporation while simultaneously providing regionally-sensitive support to clients whose operations span the globe. Through our established diversity initiatives, we will continue to develop inclusive environments for our employees, suppliers, and clients.

As a part of this dedication, we take care to utilize diverse-owned businesses. A large portion of resources we employ for implementation and maintenance are provided through our partnerships with minority, women and disabled veteran-owned business enterprises.