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Help Desk
Certification
Sutherland Global
Services is a leading Business Process Outsourcing (BPO) company
boasting nearly twenty years of experience in the help desk
certification arena. Since 1986, some of the world’s
most respected companies have depended on Sutherland to manage various
aspects of their customer operations.
Sutherland offers
an end-to-end set of contact center and back-office outsourcing
services that clients can choose to implement in either an integrated
or stand-alone manner. Currently, Sutherland owns and operates multiple
delivery centers across the United States, Canada, India and the
Philippines, offering help desk certification from
those locations.
Help Desk Certification
Technology’s
proliferation within the business, home, computer, personal communications
and entertainment environments is causing a tremendous increase
in the demand for first-rate BPO capabilities,
with help desk certification ranking high among
them. Often, the companies that develop and market technical products
and services do not have the in-house expertise, resources or desire
to operate a high-quality help desk certification center.
These companies are increasingly turning to outsourced service providers
to help them deliver post-sales computer technical support to their
customers.
Sutherland provides
help desk certification services to some of the
world’s leading technical companies. Our clients take their
customer BPO reputation seriously. And so do we, which is why all
of our client support relationships are rooted in our ability to
deliver high customer satisfaction scores at a competitive value.
Highlights
of Sutherland’s technology support services include:
• Help desk certification
• Support team dedicated to each client (no shared resources)
• Business-to-consumer and business-to-business certification
models
• Bestshore delivery option – from our support centers
in the U.S., Canada, India and the Philippines
• Multi-channel capabilities that include voice, e-mail, chat
and remote assistance
• Web portal technology, knowledgebase tools, and integrated
help desk problem case tracking
• COPC and Six Sigma methodologies
• Flexible pricing structures and online help desk
certification
Sutherland also
complements computer technical support and online help desk certification
with revenue generating customer extension services such as entitlement
sales, warranty upgrades, cross-sell and up-sell initiatives. Online
help desk certification has become a key element in our
offerings.
Help Desk Certification
Our experience
spans a wide variety of products:
• Hardware – Desktop, notebook, server
• Broadband Internet services
• Networking/telecommunications equipment
• Consumer electronics
• Help desk certification software and services
• Computer technical support
For other resources
regarding help desk certification, see these pages:
Help
desk certification resources
Help
desk certification resources
Sutherland
Global Services for help desk certification.
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