Banking & Financial Services Industry

Overview

Auto lending banks and finance companies face increased competition and evolving business challenges to:

  • Meet expectations for convenient access to loan services with quality customer experience;
  • Keep pace with regulatory requirements and fraud detection;
  • Leverage leading-edge technology solutions;
  • Optimize collections;
  • Maximize front and back office operational efficiency, productivity, accuracy, and scalability;

Sutherland Global Services (SGS) provides deep banking and financial services expertise from years of managing large scale global operations. SGS provides a flexible engagement model, with rigorous process disciplines, quality benchmarks and strong execution capabilities to assist auto lenders with innovative ways to improve their auto loan lifecycle operations.

Offerings

End to End Loan Lifecycle Management
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SGS provides integrated end-to-end auto loan lifecycle management services that align to the unique operating model needs of each lending organization.

Origination: Sutherland’s integrated BPO Solutions for both direct and indirect auto origination business covers end to end processes for a seamless, automated and control-driven operational efficiencies.

Servicing: Sutherland provides comprehensive loan servicing through the life of each auto loan.

Customer Care: Sutherland’s customer care provides omni-channel customer experience to end customers through the loan lifecycle.

Collections: Sutherland’s collections expertise improves loan collectability and proactively cures customer delinquency cases.

Analytics: Sutherland’s analytics provides a series of credit and collections analytics giving invaluable insights to entire portfolio as well as behaviorally scoring each account.

SGS helps lending organizations align goals and transform business for strategic outcomes:

  • Expanding target market reach;
  • Enhancing customer touch points and interactions;
  • Streamlining operations at a process workflow level;
  • Identifying opportunities to drive automation;
  • Providing real-time business intelligence, analytics and dashboard reporting;
  • Scaling capacity up or down with on-demand restructuring;
  • Deploying live fraud monitoring and management;
  • Benchmarking global best standards.

Impact

SGS fuels auto loan business success, helping lending organizations to:

  • Lower costs to achieve greater efficiency;
  • Improve effectiveness performance, accuracy and control;
  • Ensure increased security and comprehensive compliance;
  • Provide greater operational visibility, productivity and quality measurement;
  • Transform business operations for a seamless and compelling digital customer experience;
  • Ensure customer satisfaction and loyalty.

For more information about Sutherland Global Services Automotive Loan Servicing capabilities, contact Rob Alexander at 801-835-9007.

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