Banking & Financial Services Industry

Bank 3.0 Model Overview

Sutherland’s Banking and Financial Services practice endeavours to be at the forefront of banking solutions through its comprehensive people, process and technology innovation approach. Towards this approach Sutherland partners and engages with leading some niche technology companies in bringing cutting-edge futuristic technologies to its clients and prospects.

With deep domain expertise, industry practioners and constant involvement with banking and financial services industry through our solutions and consulting assignments, Sutherland helps conceptualize innovative solutions and brings insights on table, which helps its clients and partners tremendously.

Sutherland offers a predictive virtual personal assistant solution designed specifically for the financial services industry. Our solution is focused on helping our clients increase user adoption, reduce costs and deliver a superior customer experience.

The system anticipates customers’ needs and approaches them with relevant solutions. It “learns” from individual customer interactions as well as “crowd” behavior to determine the likelihood of a relevant solution. This unique approach presents customers with the most appropriate solution and optimizes their experience.

Digital Banker can be deployed across multiple channels, including web, mobile or phone (IVR). Users can communicate with Digital Banker using a combination of voice, text and on-screen tapping. Digital Banker benefits include:

  • Predictive Assistance – anticipate customer needs and provide quick resolution
  • Pre-Built Topics - easily configured to your "look & feel"
  • Quick Deployment – leverages existing data and infrastructure
  • Cross-Channel Availability – our server technology enables consistent service experience across all channels

Intuitive Digital Banker

Sutherland’s voice biometry solution enables effective fraud control and easy customer authentication. Physical and behavioral factors combine to produce unique voice patterns for every individual which is used to create a Vocal Password for each individual. It is convenient, personal and secure and verifies “who you are” and not “what you know”.

The benefits of deploying a voice biometry include:

  • 20-30s reduction in AHT
  • Fraud reduction
  • 95%++ automated success rate
  • Dramatically better customer experience

In Sutherland’s Call Steering Solution, Customer navigates to the intended service avoiding the IVR maze in the shortest possible time using a natural, native language interface.

The benefits of deploying call steering solution include:

  • Replaces DTMF with one question
  • Human-like speech-based automation
  • Boosts self-service to 40-45%
  • Single customer service number
  • Over 90% accuracy when tuned
  • Reduces misroute rate to 5-9% max

Sutherland CRM solutions has features and benefits to suit to your business needs and which fits perfectly with disparate demands of business:

  • Own it your way - Public cloud or Private Cloud
  • Autobot UpgradeTM technology- Makes the CRM platform perpetual
  • In-built Autonoma IntegrationTM technology- UI based with guaranteed reliability
  • Shape-shifting ArchitectureTM- Providing unmatched flexibility and agility
  • Proven Platform- Trusted by thought leaders across verticals

A work flow based solution for application form completion or loan origination on Tablet. The key features of solution include:

  • The user can only access the application only from a device allocated to him/her
  • Authentication is online and offline
  • Every data transmission is verified against supplied user’s id and password.
  • Strong password encryption is enforced
  • Password change rules are enforced
  • Module on mobile to restore and remove the data from device if device is stolen
  • Auditing of the activity on the server and on client

It is offered as as part of your Mobile Banking, cutting edge Mobile Payments and Wallet services that is NFC and EMV compliant, so that your Mobile offering is future ready!

With this patented solution, banks do not need the user experience of your brand be controlled by Mobile Network Operators or other 3rd party disintermediation wallet service providers such as Google, PayPal or ISIS.

PFM Widgets enable banks and financial institutions to create a personalized experience with PFM capabilities that address the user need. PFM features include the following widgets:

  • Financial Analysis Widget
  • Cash Flow Analysis Widget
  • Budget Widget
  • Savings Goal Widget
  • Community Comparison Widget
  • Financial Calendar Widget
  • Net Worth Widget
  • Alerts Widget

Key Benefits to banks include:

  • Create stronger customer relationship and loyalty
  • Capitalize on cross-selling opportunities
  • Gain valuable user data
  • Encourage further online adoption
The New Age of Customer Service

The New Age of Customer Service

Download

Robotic Process Automation: Extending Value in Banking

Robotic Process Automation: Extending Value in Banking

Download

Less Fraud and a Delightful Customer Experience for a Leading Middle East Bank Using Voice Biometrics

Less Fraud and a Delightful Customer Experience for a Leading Middle East Bank Using Voice Biometrics

Download

Emiratization Expands Local Workforce with Highly-skilled Women

Emiratization Expands Local Workforce with Highly-skilled Women

Download

ARM Solution Brings Improved Collections Efficiency and Focus on Compliance

ARM Solution Brings Improved Collections Efficiency and Focus on Compliance

Download

Better inbound customer service at lower cost for leading prepaid card provider

Better inbound customer service at lower cost for leading prepaid card provider

Download

Reduce Costs while Increasing Efficiency in your Payment Card Business

Reduce Costs while Increasing Efficiency in your Payment Card Business

Download

Reduce Costs while Increasing Customer Satisfaction and Maximizing Lifetime Value

Reduce Costs while Increasing Customer Satisfaction and Maximizing Lifetime Value

Download

Unlocking the Secret to Consistently Higher Sales Conversions

Unlocking the Secret to Consistently Higher Sales Conversions

Download

Workforce Retention and Experience Drive 98% Service Levels During Busy Tax Season

Workforce Retention and Experience Drive 98% Service Levels During Busy Tax Season

Download

Quality Workforce Results in Improved Customer Experience for Leading Loan Broker

Quality Workforce Results in Improved Customer Experience for Leading Loan Broker

Download

Offshore Solution Meets Twin Goals of Lower Costs and Superior Service in Consumer Credit

Offshore Solution Meets Twin Goals of Lower Costs and Superior Service in Consumer Credit

Download

Integrated Technology Enables Cross-Vendor QA Monitoring for Large Mexican Bank

Integrated Technology Enables Cross-Vendor QA Monitoring for Large Mexican Bank

Download

From Detractor to Promoter: Raising Customer Satisfaction for Prepaid Card Provider

From Detractor to Promoter: Raising Customer Satisfaction for Prepaid Card Provider

Download

Focus on the Controllable Drives CSAT Above 90% in Account Processing

Focus on the Controllable Drives CSAT Above 90% in Account Processing

Download

Accounts Receivable Management (ARM) Outsourcing: An Opportunity Worth Considering

Accounts Receivable Management (ARM) Outsourcing: An Opportunity Worth Considering

Download