Banking & Financial Services Industry

Consulting Services Overview

Sutherland provides assistance is managing and executing any Change Management Program. With our vast pool of domain experts having wide consulting experiences, proven methodologies and adoption of global best practices, we guarantee comprehensive Change Management programs with intended outcomes and accomplishment of goals.

Sutherland’s Business Process Transformation practice in BFSI provides leading consultants, subject matter experts and proven methodologies to reach intended outcomes and goals. Our BPT practices works on key levers of business, organizational structure, process capabilities, service delivery design and technology framework to arrive at different phases of transformations which would impact business performance, customer experience and operational control positively.

Sutherland applies various process analysis tools to arrive at an optimal process design which could cater to bank’s specific business needs without compromising any measure of operational controls. Sutherland does detailed time and motion study, errors root-cause analysis, volume trending and patterns to carve out processes ideally “fit” for business. Sutherland has proven process modelling techniques and capabilities which it combined with quality frameworks to arrive at optimal process state.

Sutherland provides consulting engagements for bank’s Collections and Recoveries department. The consulting engagement studies and identifies present gaps and redundancies and executes overall framework of international best practices to improve business performance, debt collections and operational control. The outcome includes apart from significant improvement in Collection numbers, cost reduction and reduction in overdue inventory.

Sutherland had deep domain expertise in this practice which are led and conducted by leading industry practioners.

Sutherland provides complete transformational framework for branch banking. It entails complete diagnostic of branch banking, streamlining of disparate policies and procedures, deep dive into process designs and operational control efficacies, putting in place a robust operational risk frameworks. Sutherland identifies system, software, applications to facilitate execution of above policies and procedures control. It also prescribes required access rights of bank’s systems based on roles & responsibilities.

Sutherland consults on centralization of operations by

  • Diagnostic and Documentations;
  • Designing Operational Monitoring Framework;
  • Leveraging technology and automation opportunity;
  • Setting up a robust operational monitoring framework;

Sutherland Team has leading practioners who have huge experience in setting up centralizations for banks in the past at regional, national and international level.

Sutherland provides end to end consulting services for core banking implementation. It starts with preparation of BRD with detailed functional and non-functional requirements and delineation of critical requirements and prioritization of requirements. Sutherland develops comprehensive RFP Process, Core Banking Scoring & Evaluation Model and manages entire RFP Process. Sutherland does short listing of CBS Vendors, like to like comparisons, prepares evaluation reports and identifies best fit Vendor. Sutherland provides implementation support for Database Migration, , System Configuration, Acceptance Plan, Testing & Training. Sutherland ensures a GO LIVE scenario with desired outcomes.

Sutherland has strong credentials in Project Management and Program Management backed by certified Project Management Professionals. They engage with leading banks and financial institutions in running the Project Management Office and providing professional Project Management Services.

Cards Consulting team engages with banks, card companies and other providers for review and assessment of gaps in functionality, performance and controls in card platforms. It reviews the processes on yardsticks of process flow management, knowledge management, development & testing, people skills etc and provides feedback on obvious process / skills gaps. It captures the business expectations from a short / medium / long term perspective and identifies possible pain areas from people, process and technology standpoint.

The New Age of Customer Service

The New Age of Customer Service

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Robotic Process Automation: Extending Value in Banking

Robotic Process Automation: Extending Value in Banking

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Less Fraud and a Delightful Customer Experience for a Leading Middle East Bank Using Voice Biometrics

Less Fraud and a Delightful Customer Experience for a Leading Middle East Bank Using Voice Biometrics

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Emiratization Expands Local Workforce with Highly-skilled Women

Emiratization Expands Local Workforce with Highly-skilled Women

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ARM Solution Brings Improved Collections Efficiency and Focus on Compliance

ARM Solution Brings Improved Collections Efficiency and Focus on Compliance

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Better inbound customer service at lower cost for leading prepaid card provider

Better inbound customer service at lower cost for leading prepaid card provider

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Reduce Costs while Increasing Efficiency in your Payment Card Business

Reduce Costs while Increasing Efficiency in your Payment Card Business

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Reduce Costs while Increasing Customer Satisfaction and Maximizing Lifetime Value

Reduce Costs while Increasing Customer Satisfaction and Maximizing Lifetime Value

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Unlocking the Secret to Consistently Higher Sales Conversions

Unlocking the Secret to Consistently Higher Sales Conversions

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Workforce Retention and Experience Drive 98% Service Levels During Busy Tax Season

Workforce Retention and Experience Drive 98% Service Levels During Busy Tax Season

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Quality Workforce Results in Improved Customer Experience for Leading Loan Broker

Quality Workforce Results in Improved Customer Experience for Leading Loan Broker

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Offshore Solution Meets Twin Goals of Lower Costs and Superior Service in Consumer Credit

Offshore Solution Meets Twin Goals of Lower Costs and Superior Service in Consumer Credit

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Integrated Technology Enables Cross-Vendor QA Monitoring for Large Mexican Bank

Integrated Technology Enables Cross-Vendor QA Monitoring for Large Mexican Bank

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From Detractor to Promoter: Raising Customer Satisfaction for Prepaid Card Provider

From Detractor to Promoter: Raising Customer Satisfaction for Prepaid Card Provider

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Focus on the Controllable Drives CSAT Above 90% in Account Processing

Focus on the Controllable Drives CSAT Above 90% in Account Processing

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Accounts Receivable Management (ARM) Outsourcing: An Opportunity Worth Considering

Accounts Receivable Management (ARM) Outsourcing: An Opportunity Worth Considering

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