Sutherland provides customer care services in form of contact centres across various locations and covering multiple local and international languages. Customer contact centres used advanced IVR technologies which provides customer identifications, IVR based e-commerce solutions integrated with payment gateways etc. Contact centre solutions also provide integrated call centre management, e-mail management and automated chat management.
Key features of Customer Care Solutions include:
- IVR Systems
- Mobile Support
- E-Mail Support
- CRM Enabled
- Automated Chat Support
- Integrated Channel Management
The full suite of customer care solutions provide solutions for inbound customer service, cross-sell/up-sell programs and specially created campaigns to reach out to customers.
Sutherland’s customer care solutions are backed by constant innovations and breakthroughs. Sutherland enables voice biometry and call steering features through advanced speech recognition technology.