Government Industry Solutions

Government Industry Overview

Sutherland Global Services’ long and successful history in business process transformation makes Sutherland Government Solutions (SGS) an ideal partner for public sector organizations looking to enhance constituent experience and make smart, strategic investments.

With SGS handling business processes, government clients can focus on their missions and their constituents. SGS offers integrated BPO, using technology-enabled services to merge front- and back-office business functions. The result is a less costly, more efficient and citizen-centric operation.

SGS Advantages

  • We deploy rapidly, either on-site at the client’s government facility or off-site at a secure facility.
  • We offer multi-channel constituent relations via phone, email, online chat, and self-service.
  • We provide a single point of contact for constituent relations, employee information and services.
  • We employ well-trained professionals with highly specialized skills who incorporate rigorous controls and security standards into every BPO engagement.
Sutherland BPO services yield long-term value and improved customer satisfaction

Sutherland BPO services yield long-term value and improved customer satisfaction

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Sutherland Offers Flexible Outsourcing Solutions that Reduce Costs, are Secure, and Produce Results More Effi ciently.

Sutherland Offers Flexible Outsourcing Solutions that Reduce Costs, are Secure, and Produce Results More Effi ciently.

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Your Constituents. Delighted. - Increase effi ciency and lower cost across Government Call Centers: Enterprise Help Desks, Public Service Dispatch, Benefi t Eligibility and Enrollment, and Oversight and Regulation.

Your Constituents. Delighted. - Increase effi ciency and lower cost across Government Call Centers: Enterprise Help Desks, Public Service Dispatch, Benefi t Eligibility and Enrollment, and Oversight and Regulation.

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Your Processes. Streamlined. - Increase effi ciency and lower cost with Sutherland’s Business Process Outsourcing Services in Finance and Accounting.

Your Processes. Streamlined. - Increase effi ciency and lower cost with Sutherland’s Business Process Outsourcing Services in Finance and Accounting.

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Your Costs. Managed. - Improve Effi ciency and Reduce Cost with Sutherland’s Government Mortgage Processing Services

Your Costs. Managed. - Improve Effi ciency and Reduce Cost with Sutherland’s Government Mortgage Processing Services

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Your Loans. Processed. - Sutherland Government Loan Services Offers Fully Integrated Loan Eligibility, Application Management, Loan Setup, Loan Modifi cation and Default Management.

Your Loans. Processed. - Sutherland Government Loan Services Offers Fully Integrated Loan Eligibility, Application Management, Loan Setup, Loan Modifi cation and Default Management.

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Your Programs. Managed. - Support Constituent Access to Government Services with greater effi ciency and reduced processing costs.

Your Programs. Managed. - Support Constituent Access to Government Services with greater effi ciency and reduced processing costs.

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