Sutherland's Insurance Centers of Excellence
What sets us apart is our ability to support opportunities through our Insurance Centers of Excellence. We maintain a strong global footprint with significant presence at our dedicated insurance practice and facilities in the US and India. Another Sutherland advantage is Rightsourcing®. Our solutions are tailored to deliver services from the geographic location that maximizes the client’s business goals – whether it’s onshore, near shore, offshore or any combination of the three. We also offer the commercial flexibility to change and adapt to fluctuating market conditions.
Insurance Center of Excellence in Chesapeake, Virginia
Our Chesapeake Virginia Insurance Center is the dedicated home to our onshore insurance business. This state-of-the-art center houses our licensed agents for every US state, providing services in both English and Spanish. Our domain experts for quality management, supervision and process optimization are also based here. The center’s proximity to Naval Station Norfolk provides a unique recruiting pool of Navy veterans, their families and the families of active Navy personnel. Currently, 20% of the center’s employees come from the veteran community.
The Sutherland Advantage
- Revenue increases through multiple distribution channels
- Turnaround time improvement for field force and members/consumers
- Ability to deliver a consistent customer experience and reduce churn
- Significant cost savings through process optimization and Rightsourcing®