Insurance Solutions

Sutherland's Insurance Centers of Excellence

What sets us apart is our ability to support opportunities through our Insurance Centers of Excellence. We maintain a strong global footprint with significant presence at our dedicated insurance practice and facilities in the US and India. Another Sutherland advantage is Rightsourcing®. Our solutions are tailored to deliver services from the geographic location that maximizes the client’s business goals – whether it’s onshore, near shore, offshore or any combination of the three. We also offer the commercial flexibility to change and adapt to fluctuating market conditions.

Insurance Center of Excellence in Chesapeake, Virginia

Our Chesapeake Virginia Insurance Center is the dedicated home to our onshore insurance business. This state-of-the-art center houses our licensed agents for every US state, providing services in both English and Spanish. Our domain experts for quality management, supervision and process optimization are also based here. The center’s proximity to Naval Station Norfolk provides a unique recruiting pool of Navy veterans, their families and the families of active Navy personnel. Currently, 20% of the center’s employees come from the veteran community.

The Sutherland Advantage

  • Revenue increases through multiple distribution channels
  • Turnaround time improvement for field force and members/consumers
  • Ability to deliver a consistent customer experience and reduce churn
  • Significant cost savings through process optimization and Rightsourcing®
How

How "Robots" Drive Growth for Insurers

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Sutherland’s Commercial Underwriting Support Center Delivers 37% Growth for Insurer

Sutherland’s Commercial Underwriting Support Center Delivers 37% Growth for Insurer

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Life Insurance Company Reduces Costs by 40%

Life Insurance Company Reduces Costs by 40%

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Solving the Unclaimed Death Benefits Puzzle

Solving the Unclaimed Death Benefits Puzzle

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Rapid Expansion of Back Office Operations for Arch Re Facultative

Rapid Expansion of Back Office Operations for Arch Re Facultative

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Seamless, Multi-Channel Capability Drives Unprecedented Commercial Insurance Sales Growth

Seamless, Multi-Channel Capability Drives Unprecedented Commercial Insurance Sales Growth

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Insurance Carriers Drive Efficiency and Cost Reduction through Robotic Process Automation

Insurance Carriers Drive Efficiency and Cost Reduction through Robotic Process Automation

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Comprehensive-Operational-Support-Driving-Growth

Comprehensive-Operational-Support-Driving-Growth

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Standard Insurance Cuts Cycle Time with Voice and Back Office Solution

Standard Insurance Cuts Cycle Time with Voice and Back Office Solution

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Sutherland’s Catastrophe Risk Modeling Support Services Increases Client Quote Capacity

Sutherland’s Catastrophe Risk Modeling Support Services Increases Client Quote Capacity

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Reduced costs and increased productivity delivered to global insurer’s finance operation

Reduced costs and increased productivity delivered to global insurer’s finance operation

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Superior HR Coordination Meets Short Deadline in Support of U.S. Veterans

Superior HR Coordination Meets Short Deadline in Support of U.S. Veterans

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How Meeting New Expectations Wins the Loyalty of the Insurance Digital Customer

How Meeting New Expectations Wins the Loyalty of the Insurance Digital Customer

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Centralized Insurance Claims Services Reduce Costs, Handling Times, and Error Rates

Centralized Insurance Claims Services Reduce Costs, Handling Times, and Error Rates

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The Robotic Premier League Debuts: An early evaluation of Robotic Process Automation (RPA)

The Robotic Premier League Debuts: An early evaluation of Robotic Process Automation (RPA)

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Integrated BPO for Insurance - Transforming the Direct-to-Consumer Business of the USA’s #1 Supplemental Insurance Provider

Integrated BPO for Insurance - Transforming the Direct-to-Consumer Business of the USA’s #1 Supplemental Insurance Provider

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Sutherland’s Actuarial Support Services Contribute to 2% Reduction in Client’s Loss Ratio

Sutherland’s Actuarial Support Services Contribute to 2% Reduction in Client’s Loss Ratio

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Shrinking Investment Return Increasing Focus on Underwriting Profitability

Shrinking Investment Return Increasing Focus on Underwriting Profitability

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