Technology Industry Solutions

Back Office

Integrated BPO-Enabling Back Office Services

  • Procure to Pay: Procurement, accounts payable, p-card, T&E management, reconciliations
  • Order to Cash: Credit management, order & billing management, cash applications, collections, reconciliations, disputes & deductions
  • Record to Report: GL accounting, month/quarter close, financial reconciliations, fixed asset accounting, intercompany accounting, tax planning accounting, treasury management

The Sutherland Advantage

  • Reduce the cost of back office processes by as much as 20% by leveraging cost effective geographies
  • Increase customer satisfaction levels (a 1% increase can drive as much as 9% top line revenue growth)
  • Understanding your customers and predicting their behavior to improve their experience can increase customer retention by as much as 20%
Convert out-of-scope customer care calls into a revenue generating value added support services with Sutherland’s Pay for Support solution.

Convert out-of-scope customer care calls into a revenue generating value added support services with Sutherland’s Pay for Support solution.

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Integrated BPO for Technology: Supply Chain Management – Outbound Logistics Support for a Global FAB Major

Integrated BPO for Technology: Supply Chain Management – Outbound Logistics Support for a Global FAB Major

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Integrated BPO for Security Software Provider:: Global Multi-lingual, Multi-channel Support Services for A Security SW Major

Integrated BPO for Security Software Provider:: Global Multi-lingual, Multi-channel Support Services for A Security SW Major

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Sutherland Technology Solutions: Increase Customer Retention and Brand Loyalty Rates up to 20%

Sutherland Technology Solutions: Increase Customer Retention and Brand Loyalty Rates up to 20%

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Pay for Support: Implement an Additional Revenue Source, Reduce Support Costs, and Improve Customer Satisfaction

Pay for Support: Implement an Additional Revenue Source, Reduce Support Costs, and Improve Customer Satisfaction

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Maintain Customer Satisfaction and Grow Your Customer Base: Sutherland’s global footprint offers the ideal location that best fits the culture and language needs of your customers.

Maintain Customer Satisfaction and Grow Your Customer Base: Sutherland’s global footprint offers the ideal location that best fits the culture and language needs of your customers.

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