Technology Industry Solutions

Technical Support

Multi-Channel Technical Support Services

  • Program design, launch, and project management
  • Multi-channel support (phone, email, chat, portal/web, remote assist)
  • Service span: PC's / laptops / servers / routers / devices, etc.- L1 to L3 troubleshooting / resolution
  • Services sales and payment acceptance/processing
  • Complete technology infrastructure (IVR, CRM, KB, chat engine, remote assist tools, support Automation toolkit, client micro-site, testing/ simulations lab, etc.)
  • Marketing support and campaign management, reporting and analytics
  • Service pricing options: Per incident, per minute, subscription, revenue share

The Sutherland Advantage

  • Reduce the cost of back office processes by as much as 20% by leveraging cost effective geographies
  • Increase customer satisfaction levels (a 1% increase can drive as much as 9% top line revenue growth)
  • Understanding your customers and predicting their behavior to improve their experience can increase customer retention by as much as 20%
Convert out-of-scope customer care calls into a revenue generating value added support services with Sutherland’s Pay for Support solution.

Convert out-of-scope customer care calls into a revenue generating value added support services with Sutherland’s Pay for Support solution.

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Integrated BPO for Technology: Supply Chain Management – Outbound Logistics Support for a Global FAB Major

Integrated BPO for Technology: Supply Chain Management – Outbound Logistics Support for a Global FAB Major

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Integrated BPO for Security Software Provider:: Global Multi-lingual, Multi-channel Support Services for A Security SW Major

Integrated BPO for Security Software Provider:: Global Multi-lingual, Multi-channel Support Services for A Security SW Major

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Sutherland Technology Solutions: Increase Customer Retention and Brand Loyalty Rates up to 20%

Sutherland Technology Solutions: Increase Customer Retention and Brand Loyalty Rates up to 20%

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Pay for Support: Implement an Additional Revenue Source, Reduce Support Costs, and Improve Customer Satisfaction

Pay for Support: Implement an Additional Revenue Source, Reduce Support Costs, and Improve Customer Satisfaction

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Maintain Customer Satisfaction and Grow Your Customer Base: Sutherland’s global footprint offers the ideal location that best fits the culture and language needs of your customers.

Maintain Customer Satisfaction and Grow Your Customer Base: Sutherland’s global footprint offers the ideal location that best fits the culture and language needs of your customers.

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