Technology Industry Overview
Despite the recent economic and financial difficulties, there has been a surge of technological advancement. Because of this, the technology industry (producers of software, hardware, peripherals, and devices) has invested significantly in resources to develop the people, infrastructure, and management processes necessary to support an increasingly demanding customer base.
Technology companies are exploring partnerships with Business Process Transformation companies, and Sutherland Global is a BPO service provider who deploys an end-to-end approach called our integrated BPO. This model seamlessly merges strategic front and back office business functions to reduce costs, enhance the customer experience, and ultimately improve technology companies' bottom line.
With our 25+ years of providing BPO services, we've garnered a detailed understanding of the technology ecosystem and the challenges related to commoditized products. Our platform-based service offerings are able and ready to provide your business with measurable improvement.
The Sutherland Advantage
- Reduce the cost of back office processes by as much as 20% by leveraging cost effective geographies
- Increase customer satisfaction levels (a 1% increase can drive as much as 9% top line revenue growth)
- Understanding your customers and predicting their behavior to improve their experience can increase customer retention by as much as 20%