Travel & Transportation Industry Solutions

Customer Care

  • Customer Sales/Bookings and Reservations
  • Cross Sell & Up Sell of Ancillary products
  • General Inquiries
  • Cancellations and Reschedules
  • Refund and Exchange Management with SLA Monitoring
  • Email and Online Bookings Fulfillment
  • Itinerary Research
  • Complaints/ Correspondence Handling
  • Destination Information
  • Technical Helpdesk
  • Customer Satisfaction Surveys and E-mail Processing
  • Chat Support
  • Schedule Change
  • Lost Baggage Handling
International-Airline-Increases-Customer-Satisfaction

International-Airline-Increases-Customer-Satisfaction

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Leading Global Airline Sales Revenue Surges 200%, CSAT Climbs 50% through Contact Center Partnership

Leading Global Airline Sales Revenue Surges 200%, CSAT Climbs 50% through Contact Center Partnership

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End-to-End Passenger Revenue Accounting Solution Helps Dual-Company Airline Achieve Timely Processing

End-to-End Passenger Revenue Accounting Solution Helps Dual-Company Airline Achieve Timely Processing

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Seamless Transition of Two Contact Center Operations Drives Efficiency, Cost Savings at Leading European Airline

Seamless Transition of Two Contact Center Operations Drives Efficiency, Cost Savings at Leading European Airline

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