Travel & Transportation Industry Solutions

Airline Industry Overview

In the last decade, the airline industry has truly displayed an impressive resilience, battling diminished revenue resulting from natural disasters, economic downturn, rising fuel prices and supplier costs, and heightened regulation. Mr. Giovanni Bisignani, Director General of the International Air Transportation Association (IATA), recently offered the following words of wisdom:

"The keys to relevance and success are courage, change, and innovation."

Sutherland takes this recommendation very seriously. Our unique integrated Business Process Transformation model for airlines merges strategic back and front office functions into one succinct solution. Our end-to-end services allow airlines to focus on their strategic business objectives, leaving operational and tactical execution to us.

The services we provide to our airline partners drive measurable improvements impacting customer satisfaction and their bottom line, returning investments along the entire fare cycle.

The Sutherland Advantage

  • Point solutions for the industry with best of breed platforms as well as customer driven with technology
  • IATA certified skill-set carrying professionals with more than 5,000 person-years of industry experience
  • Solutions along the entire fare cycle; from fare management to revenue accounting to financial planning as well as accounting
International-Airline-Increases-Customer-Satisfaction

International-Airline-Increases-Customer-Satisfaction

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Leading Global Airline Sales Revenue Surges 200%, CSAT Climbs 50% through Contact Center Partnership

Leading Global Airline Sales Revenue Surges 200%, CSAT Climbs 50% through Contact Center Partnership

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End-to-End Passenger Revenue Accounting Solution Helps Dual-Company Airline Achieve Timely Processing

End-to-End Passenger Revenue Accounting Solution Helps Dual-Company Airline Achieve Timely Processing

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Seamless Transition of Two Contact Center Operations Drives Efficiency, Cost Savings at Leading European Airline

Seamless Transition of Two Contact Center Operations Drives Efficiency, Cost Savings at Leading European Airline

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