Hotel, Cruise, and Car Rental Industry Overview
Hotel, cruise, and car rental companies face a unique challenge. As opposed to other travel industry companies, hotel, cruise, and car rental companies must maximize the revenue attached to a single, fixed asset - a room, cabin, or car. While these organizations' focus typically falls on increasing their products' utilization rate, it is every bit as important to maximize revPAR. As a Business Process Transformation service partner to the travel industry, we've attained invaluable experience in the optimization of both of these key performance indicators. Sutherland's best-in-class customer lifecycle management solutions and innovative analytical solutions have maximized overall business value for our clients.
Our integrated BPO services are derived from state-of-the-art technology platforms for scalability and cost-efficiency, process optimization for increased cycle speed and effectiveness, and people processes ensuring that every interaction and transaction is successful. All this combined translates into higher customer satisfaction (CSAT) results and an improved bottom line.
The Sutherland Advantage:
- Comprehensive analytics experience for customer and business insights
- Expertise on franchise-based financial accounting
- Customer acquisition and service through best customer lifecycle management practices, globally