Travel & Transportation Industry Solutions

Delivering Measurable Business Outcomes to Our Clients

The world’s largest on-line retail organization turned to Sutherland for high quality customer management and back-office programs to improve efficiencies and transform their supply chain operations. Our efficient process, analytics and technology optimized overall inventory, reduced ordering cost and increased customer satisfaction.

  • Consistently deliver best-in-class customer satisfaction scores (CSAT)
  • Minimize LDPMO (Language Defect Per Million Opportunities)
  • Best in class year-on-year improvement in Net Promoter Score
Smart. Effective. Simplified. Integrated BPO (iBPO) Process Alignment for Performance Improvement

Smart. Effective. Simplified. Integrated BPO (iBPO) Process Alignment for Performance Improvement

Download

Leading Global Airline Sales Revenue Surges 200%, CSAT Climbs 50% through Contact Center Partnership

Leading Global Airline Sales Revenue Surges 200%, CSAT Climbs 50% through Contact Center Partnership

Download

Delivering Innovation

Delivering Innovation

Download

Real-Time Asset Journey Management Solution Drives 100% Compliance, Reduces Accidents, Lowers Per-Trip Cost

Real-Time Asset Journey Management Solution Drives 100% Compliance, Reduces Accidents, Lowers Per-Trip Cost

Download