Delivering Measurable Business Outcomes to Our Clients
The world’s largest on-line retail organization turned to Sutherland for high quality customer management and back-office programs to improve efficiencies and transform their supply chain operations. Our efficient process, analytics and technology optimized overall inventory, reduced ordering cost and increased customer satisfaction.
- Consistently deliver best-in-class customer satisfaction scores (CSAT)
- Minimize LDPMO (Language Defect Per Million Opportunities)
- Best in class year-on-year improvement in Net Promoter Score