Travel & Transportation Industry Solutions

Proven Track Record

The world’s top online auction retailer and e-commerce organization, which provides consumer-to-consumer (C2C) and business-to-consumer (B2C) sales services via the internet, tapped Sutherland to create transparent program operations and customer interaction orders and consolidate three main lines of business.

  • Optimized service level performance; increased agent productivity; increased customer satisfaction (CSAT)
  • Increased service level achievement through rigorous interval level staffing and real-time adherence management
  • Increased operational flexibility and performance as a result of cross-skilling
Smart. Effective. Simplified. Integrated BPO (iBPO) Process Alignment for Performance Improvement

Smart. Effective. Simplified. Integrated BPO (iBPO) Process Alignment for Performance Improvement

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Leading Global Airline Sales Revenue Surges 200%, CSAT Climbs 50% through Contact Center Partnership

Leading Global Airline Sales Revenue Surges 200%, CSAT Climbs 50% through Contact Center Partnership

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Delivering Innovation

Delivering Innovation

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Real-Time Asset Journey Management Solution Drives 100% Compliance, Reduces Accidents, Lowers Per-Trip Cost

Real-Time Asset Journey Management Solution Drives 100% Compliance, Reduces Accidents, Lowers Per-Trip Cost

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