Travel & Transportation Industry Solutions

Service Delivery and Solutions

A leading international logistics company turned to Sutherland to fix its “broken” cash application and collections processes. We established controls and documentation, developed and built a CRM/collections tool, and introduced predictive analytics to improve the efficiency for end-to-end collection process.

  • Cash application savings deployed on delivery costs
  • Volume and service levels substantially increased
  • Improved portfolio collection and upfront duty collections
Smart. Effective. Simplified. Integrated BPO (iBPO) Process Alignment for Performance Improvement

Smart. Effective. Simplified. Integrated BPO (iBPO) Process Alignment for Performance Improvement

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Leading Global Airline Sales Revenue Surges 200%, CSAT Climbs 50% through Contact Center Partnership

Leading Global Airline Sales Revenue Surges 200%, CSAT Climbs 50% through Contact Center Partnership

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Delivering Innovation

Delivering Innovation

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Real-Time Asset Journey Management Solution Drives 100% Compliance, Reduces Accidents, Lowers Per-Trip Cost

Real-Time Asset Journey Management Solution Drives 100% Compliance, Reduces Accidents, Lowers Per-Trip Cost

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