Travel & Transportation Industry Solutions

Travel Management Company and Online Travel Agency - Front Office

Customer Contact Center - Front Office
  • Customer Sales/Bookings and Reservations
  • Cross Sell/Up Sell Ancillary products
  • MICE support
  • General Inquiries
  • Cancellations and Reschedules
  • Email and online Bookings Fulfillment
  • Itinerary Research and Planning
  • Complaints/ Correspondence Handling
  • Destination information
  • Customer Satisfaction Surveys, E-mail Processing
  • Chat Support
  • Schedule Change
  • Social Media Tracking and Management
  • Website Support
Services at the Speed of Innovation

Services at the Speed of Innovation

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Sutherland Travel Solutions Boosts Quality Performance over 99.5%

Sutherland Travel Solutions Boosts Quality Performance over 99.5%

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Leading Global Cruise Company Doubles Sales, Cuts Costs 50% by Outsourcing Customer Care Center

Leading Global Cruise Company Doubles Sales, Cuts Costs 50% by Outsourcing Customer Care Center

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Rapid Global Expansion Delivered with Strong Performance Results

Rapid Global Expansion Delivered with Strong Performance Results

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 Sutherland TMC & OTA Travel Solutions