The Sutherland Banking and Financial Services Practice

Financial Services companies in every segment are under intense pressure to remain profitable. Customer expectations continue to increase as industry leaders face cost challenges. Sutherland Global Services offers a BPO model that integrates contact center and back-office processes. Delivery options include North American onshore, work at home, offshore or “blended” service delivery via our facilities in Bulgaria, Canada, India, Mexico, Philippines, United Arab Emirates, United Kingdom and United States.

Consumer Lending

With multiple products including deposits, cards, and insurance sold through multiple channels such as contact center, branch and the internet, it is no surprise that competition in the consumer lending industry is fierce. Today’s consumers have more product choices than ever before and easier access to information about those offerings. This trend has increased demand for products that are flexible and innovative. Rising consumer expectations and the ability to easily change relationships have made customer retention more critical than ever before.

Sutherland assists with transactional tasks that require basic processing of documents as well as more complex functions requiring analysis and decision-making skills. We can help you significantly enhance the customer experience from first contact to ongoing management across the spectrum of customer acquisition, servicing and retention, back office loan origination and functions and default management.

Retail Banking

Similar to the Consumer Lending market, the changes to the Retail Banking sector are increasing customer expectations and reducing operating margins.

Sutherland’s solutions significantly lower the risks and costs associated with a variety of business processes while simultaneously enhancing productivity, customer satisfaction and revenue generating opportunities. Sutherland assists with transactional tasks that require basic processing of documents to more complex functions that require analysis and decision-making skills.

Mortgage Origination and Servicing

Navigating the fluctuations in the real estate market poses a major challenge to companies in the mortgage industry. Mortgage originators must successfully manage costs in the face of changing technological, operational, and personnel demands.

Sutherland’s Mortgage Origination and Servicing practice significantly lowers the risks and costs associated with a variety of business processes transcending the entire origination cycle. Sutherland can significantly enhance a lender’s productivity, customer satisfaction, and revenue generating opportunities. For more Mortgage Solutions - Click Here

Banking Solutions

We are focused on delivering leading edge risk assessment and monitoring products to our Banking clients. We offer a range of corporate and SME banking products that directly benefit the business and risk functions within the bank. Our products enable Banks to comply with Basel II and in-country regulatory requirements. For more information - Click Here

For more Banking Operations Transaction Services - Click Here or you may contact Sankar Krishnan,
Global Client Engagement Head at sankar.krishnan@sutherlandglobal.com or +1-917-753-7892