Sutherland Offers Flexible Outsourcing Solutions that Reduce Costs, are Secure, and Produce Results More Efficiently

In this difficult economic environment, governments are facing higher public pressure to improve efficiency and to cut costs. Business Process Outsourcing (BPO) grows as a necessary solution for government decision makers. For over two decades, Sutherland has provided BPO services for critical processes at a lower cost. Additionally, this option is flexible, allowing governments to handle seasonal or business cycle fluctuations.

Constituent Care Services

Government’s number one priority is to serve employees and citizens which requires prompt and efficient interaction. Sutherland has a proven track record of serving constituents by providing call management, public service dispatch, online services and the movement of paper and data from place to place. Sutherland considers security, fraud detection and identity solutions to be of upmost importance.

Back Office Processing

Many government entities find themselves dedicating more and more human resources to administrative and financial tasks. Sutherland with rigorous controls and well trained resources can handle back office processing of financial tasks, such as general accounting, billing, collections and tax management. Sutherland’s operational flexibility and technology innovation can reduce costs without compromising the quality of service the government expects.

Human Resources

Sutherland can perform human resource communications, processes, documentation and analytics. Sutherland has deep knowledge of HR government established practices and can put human resources in place so that government’s valuable employees are free to perform management oversight.

Blended Delivery

Sutherland is able to offer services that can be rapidly deployed both on-site government property, off site from a secure center, and using our work-at-home program. This allows for nationwide access to talent, deployment across the country to ensure business continuity, and flexibility to meet peak and valley demands.

IT Enablement

Enabling this blended delivery capability is an IT infrastructure that is seamlessly deployed across all our operations. Build with the latest security standards, this proven platform serves millions of transactions a month, ensuring faultless operation, a consistent workforce management environment, and a unique ability to integrate across both front and back office applications.