Reduce Costs, Minimize Churn, and Increase Revenue in a Converging and Complex Environment

There are not many industries more competitive than the telecommunication and cable industry. Service providers are rapidly developing new offerings and are aggressively entering new markets, blurring the lines between voice, data, cable, IP and wireless. Enhanced technologies, changing regulations and merger-mania have become facts of life.

Unique price and regulatory pressures are also making it more difficult for providers to grow market share and manage a healthy profit picture. Telecommunications and cable companies must significantly invest in resources to develop people, technology, applications, infrastructure and management processes to obtain, retain and grow an increasingly demanding customer base.

Reduce Costs up to 40% and Increase Customer Retention Rates up to 20% and Remain Competitive

Sutherland's knowledge of the Telecommunications and Cable industry challenges of advancing technologies and slimming margins has provided us with a clear understanding that profitability, customer retention/acquisition and brand loyalty are critical drivers to success.

Our proven solutions backed with over 20 years of experience will strengthen your place in the market by:

• Reducing costs by as much as 40% through an integrated BPO solution with a global delivery model
• Increasing customer stickiness by delivering measurable results from the contact center channel
• Understanding your customer and predicting their behavior to improve their experience and satisfaction to increase customer retention rates by as much as 20%
• The ability to support new products and service offerings which require a quick ramp, operational flexibility and speed to market