Online Tech Support and Computer Help Desk

Sutherland's vision is to be the leading global provider of Business Process Outsourcing solutions in the Customer Management space. Sutherland’s offerings cover a range of services from online tech support as well as computer help desk. Sutherland Global Services will strive to build strong client relationships and emerge as a partner of first choice for strategic outsourcing, and the employer of choice for each of the geographies within which we operate.

Sutherland offers an end-to-end set of contact center and back-office outsourcing services that clients can choose to implement in either an integrated or stand-alone manner. Currently, Sutherland owns and operates multiple delivery centers across the United States, Canada, India and the Philippines, offering computer technical support from those locations.

Online Tech Support and Computer Help Desk

Technology’s proliferation within the business, home, computer, personal communications and entertainment environments is causing a tremendous increase in the demand for first-rate online tech support capabilities, with computer help desk ranking high among them. Often, the companies that develop and market technical products and services do not have the in-house expertise, resources or desire to operate a high-quality online tech support. These companies are increasingly turning to outsourced service providers to help them deliver post-sales computer technical support and computer help desk to their customers.

Sutherland provides online tech support services to some of the world’s leading technical companies. Our clients take their customer computer help desk reputation seriously. And so do we, which is why all of our client support relationships are rooted in our ability to deliver high customer satisfaction scores at a competitive value.

Highlights of Sutherland’s technology support services include:
• Computer help desk
• Support team dedicated to each client (no shared resources)
• Business-to-consumer and business-to-business certification models
• Bestshore delivery option – from our support centers in the U.S., Canada, India and the Philippines
• Multi-channel capabilities that include voice, e-mail, chat and remote assistance
• Web portal technology, knowledgebase tools, and integrated help desk problem case tracking
• COPC and Six Sigma methodologies
• Flexible pricing structures and online tech support

Sutherland also complements Online Tech Support and Computer Help Desk with revenue generating customer extension services such as entitlement sales, warranty upgrades, cross-sell and up-sell initiatives. Online tech support has become a key element in our offerings.

Online Tech Support and Computer Help Desk

Our computer help desk experience spans a wide variety of products:
• Hardware – Desktop, notebook, server
• Broadband Internet services
• Online tech support
• Networking/telecommunications equipment
• Consumer electronics
• Computer help desk software and services
• Computer technical support

For other resources regarding online tech support and computer help desk, see these pages:

Computer help desk resources

Online tech support resources

Sutherland Global Services for online tech support and computer help desk.