Back-Office Management Services

Our back office management services help reduce costs and increase operational efficiencies. They draw substantially on our deep industry-based knowledge and support the lifecycle of our client's customers. We also provide corporate services, which cater to our clients' employees. The following summarizes the back office services that we currently provide to our clients:

Finance & Accounting

Sutherland Global Services is a leading BPO company that specializes in end-to-end, custom F&A back office support service solutions, including accounts payable, accounts receivable, billing and customer invoicing and reporting. Sutherland provides support across all the Revenue Management Cycle stages via Order Receipt, Invoicing, Receipts, Collections and Accounting. Sutherland manages different activities, such as credit verification, customer information maintenance, invoice entry, receipts application, aging analysis, and collection utilizing different channels of communication (telephone, emails and letters), bad debt management, write-offs and adjustments. Sutherland offers a flexible AP outsourcing solution that reduces costs, increases control, and enables results with greater profitability. Our best-in-breed processes and technologies streamline document management, data capture, cash flow management, remittance fulfillment, and status reporting involved in AP management.

Procurement Outsourcing

Procurement continues to attract significant management attention and best-in-class companies are achieving savings in material and services costs that boost corporate profitability. Sutherland Procurement Outsourcing Services deliver cost savings, streamlined procurement processes and improved compliance to corporate policy in four separate areas.

• Spend analysis - Including data gathering, cleansing and classification
  
• Sourcing support & analytics - Supplier market and risk analysis, bid evaluation
  
• Transactional procurement - Purchase requests, PO management, catalog management, invoicing, and 3-way matching
  
• Contract management - Contract authoring, contract renewals, clause and document library, recovery audit

Transaction & Payments Processing

Many organizations struggle with how to efficiently manage diverse back office processes that are manual and fragmented, involve repetitive data entry, rely on paper-based information exchange or are labor intensive. Sutherland has developed a proven outsourcing model to deliver various Transaction Processing services such as: check processing and remittance processing, claims processing, email, feedback and response management, mortgage processing: loan origination and servicing, financial reconciliation and GL closing.

• For loan origination management , these services range from transactional tasks that require basic processing of document images to more complex functions that require analysis and decision-making skill sets including document review, third party ordering, title review and loan underwriting.
  
  
• The ecommerce order management support services include website content assurance, customer reviews management, customer care, order management, partner management and payments support.

HR Management

Sutherland provides services that will enable your HR team to focus on strategic human capital management issues instead of administrative tasks. Through partnership with Sutherland, clients reduce costs and increase the quality of employee services. Our HR management services include benefits administration, payroll processing, and workforce management tasks.