Sutherland utilizes a combination of our clients’ software systems, third party software platforms and systems along with our own proprietary software and platforms to provide integrated services. We customize our applications to align with each client’s business process and methodologies which creates the ability to manage, measure and report on operations.

We constantly invest in enhancing the domain expertise within our existing technology group of over 250+ professionals and build on the intellectual property of over 100 products & customized applications to ensure that Sutherland is able to deliver competitive advantage for our clients.

Our intellectual property can be seen across our entire portfolio of solutions and appears in the following processes:

• Transition Management
  
• Solution Architecture
  
• Workforce Management
  
• People Productivity and Performance Management
  
• Production Management
  
• Reporting
  
• Customer Experience Enhancement