Sutherland’s proprietary products and tools combined together provide a strategic platform which enables us to deliver exceptional customer support. We deliver productivity improvements and are able to scale operations cost effectively.

Sutherland’s Platform Solution for Integrated BPO includes:

• A suite of web-based tools used for workforce management, quality assurance and human resources
  
• A premium technical support platform that is designed to provide knowledge based integrated support services across multiple channels.
  
• An integrated workflow platform for document management and transaction processing
  
• Secure credit card processing tool integrated with customer relationship management application
  
• A real time display tool for on-time associate and queue management

By utilizing a platform based solution, Sutherland is able to deliver the highest possible levels of quality at the lowest price points.