Digital Transformation & Business Process Services

POWERING ICONIC BRANDS WORLDWIDE

Driving Transformation With Digital Chemistry

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We provide them with new keys for their businesses, their workforce, and the customers they serve by tailoring proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence to create a powerful synergy of limitless human creativity and the transformative power of technology – we call that digital chemistry. This unlocks new possibilities, measurable transformative outcomes, and enduring relationships.

Delivering Measurable Transformation Outcomes

$116M

Saved by a computer giant on returns and repairs with our AI support bot

70%

Improvement in productivity for global technology provider Avaya

76%

Of interactions fully automated for a global communication, media, and entertainment leader

40%

Increase in cash collections for large municipal health system with BPaaS solution

25%

Increase in customer satisfaction for leading fintech and digital bank

60%

Reduction in operating costs for a leading Middle East airline

Transformation Stories

Case Study

Sutherland Leverages AI and Intelligent Automation to Help Spotify Scale Customer Service to New Markets, Delivering Over 90% CSAT in 20+ Languages

Case Study

Adidas Partners With Sutherland for Cloud Migration, Achieves 35% Savings on Cloud TCO and 3x Faster Transactions

Case Study

Sutherland Transforms Customer Support for a Global PC and Tech Giant With AI-Powered Micro-Bots Deployed in 38M+ Devices, Adding $16M in Annual Revenue

Case Study

Sutherland Helps Global Conglomerate Modernize Legacy Ecosystems, Enhance CX, and Expand Reach, With 30% Reduction in Technology Costs

Case Study

Delivering 25% Productivity Improvement for Leading Financial Services Provider With Intelligent Automation

Case Study

Delivering a 60% Reduction in Operating Costs for a Leading Middle East Airline

Case Study

Delivering $500M+ Annual Written Premiums for Leading Small Commercial Insurance Company Through Experience-Led Transformation

Case Study

Claim Servicing Operations for a Fortune 500 Group Benefits Insurer, with a 28% Efficiency Increase and 10+ Point CSAT Uplift solution

How We Unlock Digital Performance

Leveraging our deep expertise in data and AI, digital engineering, and our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.