Global Conglomerate Expands Reach and its Efficiency Through Cloud Modernization

We executed multiple holistic, digital transformations across the client’s various systems. This was achieved by employing tools including Sutherland Connect, Sutherland Engage, Conversational AI technologies, advanced speech, and predictive analytics.

In the absence of a large cloud provider operating in the region, Sutherland partnered with Microsoft to build a new ecosystem on Azure – a cloud computing service created by Microsoft for building, testing, deploying, and managing applications and services through managed data centers.

While modernizing underlying systems and creating an easily expandable, cloud-enabled infrastructure, Sutherland became the first and only global company offering Microsoft Azure Cloud solutions in the Middle East.

Sutherland IT services also helped integrate several new technologies including SAP and Sutherland Consulting to execute strategies for improved customer engagement. Launching its new cloud environment seven months ahead of schedule, the conglomerate has successfully expand into two new geographies.