124 Insights Under
Technology
Achieve true omnichannel customer experience with Sutherland’s AI-powered CXM solutions
Incorporating AI into CXM allows brands to boost effectiveness and efficiency across customer journeys, as well as enable insights to drive better outcomes, and revolutionize your Customer Experience. At Sutherland, we collaborate with our clients to infuse AI, user-focused design and operational excellence across various areas, including Knowledge Management, Agent Experience, Manager Experience, Workforce Management, Quality, Talent Acquisition, and more.
Future-proof network operations with Sutherland’s AI-driven NetworkOps solutions
Sutherland's solution focuses on revolutionizing network management through AI-powered predictive analytics and machine learning. This innovative approach enables operators to proactively identify and rectify impending network service issues, thereby maintaining seamless connectivity.
Simplify the transition to a digital service provider with Sutherland’s Telco BPaaS
Sutherland Telco BPaaS offers telecom operators the opportunity to transition into agile, digital service providers using a SaaS OSS/BSS stack enhanced by AI. Our solution empowers you to streamline customer journeys, harness marketplace capabilities, and seamlessly integrate partners, reducing time-to-market without hefty initial investments.
Unlock growth opportunities with Sutherland’s market-leading IoT and 5G solutions
Sutherland's IoT-as-a-Service seamlessly integrates IT, IoT, and OT data onto a unified platform. Leveraging advanced technologies like predictive modeling, it achieves impactful business outcomes in terms of productivity, efficiency, and safety and security for both people and assets within various spaces.
Pwn The Game With Playtesting and Research
In today’s fiercely competitive gaming landscape, studios must differentiate their offerings. Learn how quality playtesting and research services can elevate your player and development experience.
Overclock Your Gaming Content Moderation Capabilities
The foundation of gaming success depends on players feeling safe. Find out how to blend human intelligence with smart AI capabilities to level up content moderation for a positive brand experience.
Beat Game Launch Lag With Next-Level Support
Game launches are big business, whether you’re an indie or AAA. Studios need to deliver gaming excellence and exceptional support. Learn how to get the best of both worlds for better business results.
3 Key Design Principles for Gen AI in CX
Gen AI is set to transform customer experiences. How can you set the right strategy to make your Gen AI deployment a success?
Enabling Sustainable Growth Through Standout Customer Support for Top Global Cybersecurity Company
How a cybersecurity leader serving the world’s top companies implemented an end-to-end support solution to cut costs, enhance service delivery, and improve the customer experience.
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