ABOUT US

Unlocking Possibilities, Transformative Outcomes, and Enduring Relationships

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With market-leading technology and business process excellence, we tailor proven and rapid formulas to fit our client’s unique DNA.


Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.

>40K

Global team of domain and technology experts

212

Unique inventions associated with numerous patent grants

63%

Of our client partnerships contractually tied to measurable client outcomes

50%

Fortune 500 firms served

61

Offices across global locations

32

Languages proficiently spoken

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics.
For business leaders, these are key factors of success. For us, they’re our core expertise.

What Sets Us Apart?

A Track Record That Speaks Volumes – We have helped build and transform many of the world’s most successful companies. The brands you trust, trust in us.

We Win When You Win – 63% of our business is contractually tied to the measurable success of our clients. We uniquely model our engagements so our clients’ KPIs become our outcome-based criteria for success.

Human + AI = Digital Chemistry – The incredible collective power of human expertise and AI fuels our vision. Human-centricity is in everything we do – for our clients and for us.

Pioneering Innovation – We invest in disruptive innovation and harness emerging technologies to help our clients succeed. Through our Digital Acceleration Centers, we enhance our clients’ innovation capacity and ability to drive transformation at scale.

What Sets Us Apart
Sutherland Formula Diagram

Sutherland History

1986

Since 1986, 35+ years of delighting clients globally

1986

Our deep functional expertise and process engineering have continued to drive our market dominance in CX transformation.

1990s

Early adopters of robotics to transform our customer operations

1990s

Building an arsenal of advanced products and platforms that help our clients get to market faster

2000s

Acquisition to enhance business intelligence and research capabilities

2013

Acquired Apollo Health Street to enhance our healthcare industry specialization

2014

Established Sutherland Labs to enhance our innovation through human insights and design-thinking

2016

Expanded our Cognitive AI and Analytics capabilities through an acquisition to scale digital solutions

2018

Launched Innovation Lab and Digital Engineering Practice, uniting Enterprise and Technology

2020

Launched Sutherland Anywhere, a modular tech platform enabling clients to quickly set up secure remote work environments globally

2022

Acquired Augment CXM, an AI-based customer experience platform, to enhance our CX offerings

2023

Acquired Suneratech, a top DES firm, to expand our DES solution portfolio across industries

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“Over the past three decades we have consistently invested in people, products, and platforms to build 
a company that is dedicated to driving measurable outcomes for our clients. This remains our mission even today. The core values of remaining agile, outside-the-box thinking, uncompromising integrity and flawless execution are key pillars of the company.”

Dilip Vellodi Chairman and CEO of Sutherland
Making a Positive Impact

Today’s companies operate in a market disrupted by accelerating climate change, growing inequality, pollution, and conflict.

As signatories of the UN Global Compact, we uphold our responsibilities to people and the planet through robust corporate policies and commitments. We apply our solutions consistently around the world, and we work closely with our partners to enact change.

At Sutherland, we’re proud to do our part.

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Our Global Footprint

We’re a global organization with a presence in 60+ delivery centers, serving customers in 144+ countries. Our corporate offices are in New York, San Francisco, and London and we have state-of-the-art innovation labs in Bangalore, San Francisco, and London.

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Global Footprint

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