Sutherland is proud to sponsor Zendesk Relate 2024, the premier event for customer engagement professionals.
As the winner of Zendesk’s GTM Partner of the Year award, we’re eager to share our expertise and next-gen solutions. Join us at our booth no. 13 to discover how our industry-leading platforms empower businesses to deliver exceptional customer experiences at every touchpoint.
Visit Our Booth for On-Demand Demos
Solutions Showcase
CX as a Service
At Sutherland, we’re revolutionizing CX with our innovative approach to CX as a Service. Discover how we seamlessly integrate technology, strategy, and human expertise to elevate your customer interactions to new heights.
CX Optimization Solutions
Learn firsthand how Sutherland’s innovative in-house platforms are reshaping the future of customer interactions and driving measurable results for businesses like yours.
Telco BPaaS
From insights to personalized customer journeys, our comprehensive suite of CX optimization solutions is designed to meet your unique needs.
Telco BPaaS
Sutherland Telco BPaaS offers telecom operators the opportunity to transition into agile, digital service providers using a SaaS OSS/BSS stack enhanced by AI. Our solution empowers you to streamline customer journeys, harness marketplace capabilities, and seamlessly integrate partners, reducing time-to-market without hefty initial investments. With access to cutting-edge software and technologies, including MVNx, 5G, IoT, and edge computing, you can swiftly adapt to industry advancements and deliver superior services to your clientele.
Setting ourselves apart with an outcome-based approach, Sutherland ensures ownership over the customer journey, spanning both front-office and back-office functions, to drive tangible results. Key highlights include serving 30 million subscribers through this platform, achieving a 3x faster time-to-market, adopting a pay-as-you-grow model (a low capex model) resulting in 40% cost-effectiveness, and realizing a remarkable 60% improvement in operational efficiency.
Experts On-Site
