Customer-Centric Strategies for Accelerating Growth
With increasing digital consumption, changing customer preferences, and growing competition, the Communications, Media, and Entertainment (CME) industries must become more customer-centric, agile, and innovative. Leveraging new technologies and business models is essential to stay ahead.
From streaming media to home automation, consumers have more choices than ever. Prioritizing customer engagement is key to achieving sustainable growth and maintaining a competitive advantage.
Sutherland leverages its strong domain expertise, market-leading technology, and advanced products and platforms to deliver exceptional customer experiences and drive transformation for the CME industries.
Segments We Serve
Sutherland leverages deep industry expertise, cutting-edge technology, and innovative products and platforms to drive business outcomes across the CME industries.
Communications Services
As digital transformation partners, we help communications companies deliver superior customer experiences and capitalize on new opportunities to stay competitive in a rapidly evolving digital landscape.
Media and Entertainment
Sutherland is the preferred transformation partner for many of the world’s leading media and entertainment brands. Leverage our comprehensive solutions and advanced products and platforms to keep pace with consumer behavior and demands, empowering you to innovate and create pioneering new experiences.
Accelerate Transformation with End-to-End Digital Engineering Solutions
Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.
Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.
Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.
Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.
Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
Our Partners
Automate business processes via end-to-end AI automation tools.
Enhance customer experience by tracking customer usage patterns, measuring product performance, and analyzing customer churn.
AI purpose-built platform for customer experience (CX).
Automated testing, patch management, and compliance remediation tools.
Unlocking Digital Performance
Trusted Partner to Global Brands
85+ BPaaS clients in 8 industries. We are trusted transformation partners to iconic brands worldwide.
Enhanced CX and EX
43% increase in NPS. 20-30% increase in employee satisfaction. Keep pace with evolving customer demands and deliver personalized CX and EX to drive growth.
Operational Effectiveness
22% reduction in calls per customer per annum. 30% reduction in accounts receivable issues. Improve business processes and workflows, leading to faster and more efficient operations.
Advanced Capabilities
Leverage our market-leading capabilities in AI, intelligent automation, advanced analytics, and cloud engineering through tailored models that suit your needs.
