Future-Ready Telecom, Powered by BPaaS
Adapting quickly to market changes is crucial for Telcos today. Innovations like MVNx, 5G, IoT, edge computing, satellite, and SMARTx monetization are transforming the sector, enhancing customer engagement and performance.
To stay competitive, Telcos must optimize complex processes and systems for speed and scale, achieving operational excellence and measurable results. Utilize a market-leading AI-driven OSS/BSS stack across the customer journey, covering both front- and back-office functions, to:
- Streamline customer journeys
- Seamlessly integrate partners
- Harness marketplace capabilities
- Accelerate time-to-market
Our Solutions
Transform into an agile and cost-effective digital service provider with modern SaaS and cloud-native technologies.
Streamlined Operations
With over 60 fully automated business flows, restructure your processes around:
- Customer interaction, onboarding and case management (network, inquiry, and disputes)
- Back-office workflows (billing, invoicing, and batch/scheduled jobs)
- Monitoring and alerts with self-healing SOPs
Zero-Touch Partner Management
Powered by continuous learning, Sutherland Telco BPaaS provides:
- Precise service recommendations
- In-depth settlement model analysis
- Partner service support with tailored and optimized contracts and settlements for flexible negotiations
Actionable Insights
Incorporating GenAI/AI insights, our strategy offers:
- Future-ready business recommendations
- Alignment with changing market dynamics
- Efficiency and effectiveness across all new revenue services and operational phases, from customer engagement to automation
Accelerate Transformation with End-to-End Digital Engineering Solutions
Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.
Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.
Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.
Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.
Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
Unlocking Digital Performance
Cost-Efficiency
40% cost-effectiveness through pay-as-you-grow model. Leverage economies of scale to achieve cost-efficiency.
Innovation and Growth
3x faster time-to-market. Access market-leading technologies to innovate and develop new services more quickly and adapt to new market opportunities.
Enhanced Efficiency
60% improvement in operational efficiency. Leverage automation to standardize workflows and streamline telecom operations, reducing manual effort and improving efficiency.
Improved Customer Experience
15% improvement in EX and CX. Drive faster and more efficient service to improve customer satisfaction and loyalty.
