Transforming Claims with AI, Analytics and Automation
A streamlined and effective claims process is vital in the insurance industry, serving as the ultimate test for providers. High expectations and emotions at this critical moment can make or break customer retention. A negative experience can lead to lost business and harm reputation. Currently, many insurance claims processes are costly, complex, time-consuming, labor-intensive, and prone to errors and fraud.
Sutherland CognilinkClaims is a cutting-edge P&C solution built with Sutherland’s AI, analytics, and automation expertise. It reimagines claims to reduce fraud and costs, accelerating positive outcomes. Intuitive and transformative, it enhances the claims journey and delivers an exceptional stakeholder experience.
Benefits
Achieve More, Faster – with Document AI and Automation
With AI we automate routine tasks, freeing your teams. It extracts critical data, reduces fraud, and provides accurate valuations.
Sutherland CognilinkClaims processes over 70% of claims automatically, triaging cases. Complex cases are escalated for timely resolution, improving cycle times by over 40%.
Deliver Personalized Experiences
Lack of claim status visibility frustrates stakeholders. Our solution balances automated and agent updates, keeping everyone informed. Sutherland CognilinkClaims offers personalized support with Q&A, chatbots, and seamless advisor handovers, boosting Net Promoter Scores by 10+ points and improving productivity by over 40%.
Knowledge that Empowers
With Sutherland CognilinkClaims, harness the power of AI to enhance knowledge management. Our solution maps training materials and procedures, providing real-time access for teams. Sentiment analysis offers valuable customer insights and expert guidance.
Data-Driven Insights
Sutherland CognilinkClaims leverages advanced analytics for faster, better results. It quickly maps customer and third-party information to identify failure causes. Handlers get real-time support to improve satisfaction, while leaders benefit from detailed evaluations, summaries, and audit trails for continuous improvement and compliance.
Unlocking Digital Performance
Empowering Digital Excellence for Insurance
As a trusted partner to over 80 Insurance providers and servicers worldwide, Sutherland integrates digital technology into more than 70% of their operations by combining domain expertise, market-leading technology and business process excellence.
Pioneering Products and Platforms
Sutherland CognilinkClaims leverages Sutherland’s digital expertise, backed by over 200 unique patented inventions across AI and other critical technologies, powering a transformative leap in optimizing the claims journey.
The Best of Human Expertise and Technology
Grounded in a human-centered design ethos, Sutherland CognilinkClaims seamlessly integrates human expertise, artificial intelligence, automation, and innovative CX accelerators to enable streamlined processes, elevated customer experiences and unparalleled efficiency.
