Optimizing The Omnichannel Guest Experience Through Digital Transformation

Increase restaurant / food satisfaction and guest loyalty to expand share of wallet and lifetime value

“We help our QSR clients digitally transform their guest experience, unlocking new brand and franchise growth.”
* Howard Cohn - SVP & Global Head, Retail

The Quick Serve Restaurant (QSR) industry is going through a massive transformation. Guests demand: seamless personalized omni-channel experiences, improved loyalty programs, and faster ways to obtain their food. QSRs and Franchisees need partners who are experts in guest experience design and can bring the people, process, analytics and technology to enable the new guest journey.

End-to-End Digital Transformation Solutions

  • Our QSR-tailored solutions and platforms leverage design thinking
  • Digital transformation consulting
  • Intelligent data
  • Analytics
  • AI/machine learning
  • Omni-channel enablement
  • Hyper-personalization to influence guest behavior and deliver the highest levels of guest experience.

Brand and Franchise End-to-End Solutions

  • Finance and Accounting
  • Facilities Management
  • Human Capital Management
  • IT Services
  • Customer LTV and Spend Analytics


  • Sutherland Connect - Omni-Channel Engagement
  • Sutherland Engage - Hyper-personalization
  • Conversational AI - To drive automated response
  • Mobility - Robotics Process Automation
  • Sutherland CXi - Real-time AI-driven Insights
  • Perform - AI Driven Quality Assurance
  • Sutherland Anywhere - Work from Anywhere
  • Platform
  • Cognitive Knowledge Engine
  • Cognitive Data Extract
  • Sutherland Safe / Sutherland Sentinel AI - Physical and Remote Safety & Security


  • Sutherland has experts in the QSR indsutry who work with you and your organization as we craft and deliver customized solutions.
  • We also provide quality people from across the world who use the brand, understand lifecycle and purchase ocassions, and are trained to understand your organization, industry, and guest to deliver results that exceed expectations.

Case Study

Sutherland Solution Upgrades Guest Experience for Top Restaurant Brands

Our Results

1 %

Community User Growth

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