Omnichannel Guest Experiences, Digital Process Transformation for Hospitality

Delivering business and guest outcomes by driving sales, loyalty, and cost optimization

The digital revolution has driven a major evolution across the global hospitality industry. Key drivers of change include the emergence of shared economy lodging companies offering alternative accommodations, digital intermediaries shifting bookings from branded sites, and social reputation has become a key driver in capturing market share. The global pandemic has further accelerated the use of robotics and artificial intelligence to deliver the end-to-end touchless guest experience. To be competitive in today’s highly competitive and rapidly evolving market, hospitality companies must focus across the entire customer journey to offer a differentiated guest experience; while leveraging automation and insights to deliver a hyper personalized guest experience designed to increase sales, drive loyalty and grow market share. 

We focus on orchestrating design, digital enablement, intelligent data, and omnichannel capability to drive the highest levels of guest experience, personalization, cost optimization and scalability. We look across the guest journey and we optimize the service design with a digital mindset that is focused on ensuring business objectives are met.  

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Key Reasons

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More than a decade supporting the world’s leading hospitality organizations

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We expect our hospitality clients to enjoy the same level service and standards they expect for their guests

We orchestrate design, digital enablement, intelligent data, and omni-channel capability to drive the highest levels of guest experience, personalization, cost optimization and scalability

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We tie our commercials to outcomes

Omnichannel Guest Experience Management

  • Reservations, Loyalty &  Guest Experience Management
  • Omni-channel Guest Engagement Platform, Conversational AI and Robotics
  • Guest Experience Design, Journey Optimization
  • Analytics – Customer, Behavioral, Hyperpersonalization
  • Digital Transformation Consulting

Content Moderation, Trust & Safety

  • Moderate & Manage Reviews
  • Account Integrity, Hacking & Account Takeover
  • Payment Protection
  • Chargeback Protection
  • Business Validation

Enterprise Services

  • 24/7 Omnichannel, Level 0,1,2,3 Service Desk Support in 40+ languages
  • Enterprise B2B Product Support for Technology and Apps Supporting the Guest Journey

Analytics

  • Customer Experience Analytics (CXA) for Consumer
  • Analytics for Cross & Up Selling
  • AI/ML for Learning from Every Interaction

Digital Finance Solutions

  • Payables Management
  • Deep Insights to Costs
  • Accurage General Accounting

Intelligent Facilities Management

  • Cost Management
  • Technology Enabled

Case Study

Customer Experience Transformation at Scale

Our Results

1 %

Community User Growth

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