Featured Insights
Blog | Travel Transportation Hospitality and Logistics
How You Can Take The Risk Out Of Automation
Ensure the automation your business builds gets the results it needs by applying AI-powered analytics and CX intelligence to create human-centered user experiences.
Blog | Communications Media and Entertainment
6 Reasons Why Effective Automation Requires Human-Centered Experience Design
Why should organizations care about human-centered experience design? Discover the reasons it is essential to delivering transformational automation that gets results.
Whitepaper | Communications Media and Entertainment
Build Better Automation With Behavioral Human Insights
How to Build Better Automation That Grows Brands & Business
Whitepaper | Retail and Consumer Packaged Goods
Customer Care In 2030: Top Trends Driving The Future
How Customer-Care Is Building Relationships and Becoming a Competitive Profit Center
Infographic | Technology
Avoid Automation Failure By Focusing On What Machines Do Best
Stop trying to automate things you shouldn’t. You can help avoid automation failure by focusing your efforts on things machines do best.
Whitepaper | Communications Media and Entertainment
Next Generation Online Community Management Is Here
Learn How to Build & Maintain a Thriving NextGen Community
Infographic | Technology
Why Automation Fails
Automations fail more often than they should. But yours don’t have to. Raise your likelihood of success by avoiding these pitfalls.
Infographic | Retail and Consumer Packaged Goods
Contact Centers Of the Future: A Profitable Proposition
Tomorrow’s customer care function is a profit center, not a cost center. In fact, for some brands tomorrow is already here.
Blog | Retail and Consumer Packaged Goods
Customer Care Wakeup Call: Setting Your Clock For The Future
Seven trends will transform customer care by 2030. Is your company alert to the changes?
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