The Challenge
Implementing Business Services Using a Digital-first Approach
The Kingdom of Saudi Arabia launched VISION 2030 with an aim to increase economic diversity and bolster employment opportunities for citizens. To support this initiative, a large oil and gas company decided to create a new digital company that would spearhead infrastructure development for the region, create 50k+ high-quality digital jobs for nationals, and attract multinational corporations to bring their expertise into the Kingdom.
The client needed a strategic partner with core expertise in digital business services and run operations for the company that would take global, best-in-class products and services to organizations in the Kingdom. One of the services was to be Smart Business Services.
The Outcome
Design and Implementation of Digital Business Services
With 35+ years of experience driving transformation and unlocking value for iconic brands worldwide, Sutherland was their partner of choice. Leveraging our co-innovation model, we developed and implemented a range of smart services, delivered through our seamless Business Process-as-a-Service.
Taking DBS to the KSA Market
As a driving force in Digital Transformation, Sutherland has a strong track record in creating and implementing highly successful first-of-its-kind digital business models that deliver non-linear growth for its clients across the globe. These digital business models are also responsible for developing incremental local digital business service (DBS) jobs around the globe in digital commerce, healthcare, retail, travel and logistics, supply chain management and financial services.
We worked with the client to create a comprehensive portfolio of digital services and a framework for delivering them from within the Kingdom, thereby enabling world-class digital business services to be provided to organizations in KSA.
This strategic engagement will help achieve the vision of the leaders of Saudi Arabia to diversify the economy, generate new jobs for the skilled Saudi youth and make Saudi Arabia digital leader in the region.
Days to Design, Implement and launch DBS
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Services
BpaaS
Industry
Energy and Utilities
