The Challenge
The client is a global leader in designing, marketing, and distributing innovative footwear, apparel, and accessories. Founded in 1973 and headquartered in Goleta, California, the company delivers high-quality products worldwide, catering to diverse consumer needs from outdoor adventures to everyday wear.
The client’s expansion required enhanced IT support for rollouts and retail functionalities, but integrating Oracle EBS and managing peak season jobs was challenging. Poor management of Oracle Fusion Middleware led to scalability issues and frequent outages—over 10 incidents every two days, each lasting over 10 minutes. A shortage of skilled personnel resulted in poorly configured backups, with a 75% failure rate in incident recovery. The lack of automated monitoring worsened these issues.
The Solution
A dedicated team of onsite and offshore SMEs was deployed to cut the finance and SCM backlog by half while providing enhancement support. A centralized reporting structure and streamlined ticket management process were introduced to boost efficiency. To safeguard business-critical systems during peak seasons, 24/7 monitoring was implemented, along with proactive health checks on servers, disk I/O, databases, and various thresholds.
Automation and structured restoration protocols were established for swift recovery in case of failure. We implemented Sutherland’s Fusion OnDemand Managed Services for seamless optimization and automation of Oracle Fusion Middleware deployment.
This led to the strengthening of overall IT infrastructure supporting Oracle EBS, enabling handling of higher volumes of transactions more effectively while improving the security, stability, and performance of the EBS environment.
The Outcome
Sutherland helped the client expand its IT capacity to simultaneously support project and operational needs, ensuring uninterrupted availability during peak season monitoring. Automated provisioning was streamlined, now completed in 89% less time, and proactive notifications were implemented to ensure a smoother flow of business. Additionally, the OFM environment now remains continuously available, further enhancing operational efficiency and reliability.
That’s digital performance unlocked, and measurable results delivered!
Less time for automated provisioning
Strengthen Your Digital Foundation With Sutherland’s Digital Engineering Services
Services
Digital Engineering Services, Oracle EBS
Industry
Retail and Consumer Packaged Goods
