Optimizing Accounts Payable Processes With Intelligent Automation for a Global Investment Firm

Learn how an NYSE-listed investment firm leveraged Sutherland's automation and cloud engineering expertise to establish new streamlined systems, reducing turnaround time and manual effort.

The Challenge

From Time-Consuming AP Processes To Round-The-Clock Operations

Headquartered in Atlanta, and with branch offices in 20 countries, Invesco is an American investment management company generating $6.5 billion in yearly revenue with more than 10,000 employees.

Our client’s PTP team faced challenges automating their Accounts Payable (AP) process due to stability issues with the Oracle Cloud application. Their time-consuming manual processes were impacting business efficiency, and delayed payments meant financial and reputational risks, as well as governance challenges.

They knew the answer to their problem was to revisit automation. But previous attempts had been rendered ineffective due to application-level challenges with Oracle Cloud.

It was time to find a partner that had the deep domain expertise and extensive knowledge in automation and optimization to help them drive growth, efficiency, and productivity.

The Outcome

Enhancing Business Efficiency Through Market-Leading Technology and Business Process Excellence

Sutherland assessed their AP process through collaborative sessions with Invesco’s stakeholders, identifying the unique challenges tied to the Oracle Cloud application.

Combining our deep domain expertise and proven optimization capabilities, we then structured a tailored solution that comprised three stages:

Collaboration with the client to identify seven regions for implementing Sutherland’s Penny BOT (processor & manager).
Re-engineering the existing AP process, and planning a phased deployment of digital workers (bots) across all seven regions simultaneously.
Continuously monitoring and supporting bots in production, ensuring uninterrupted payment runs.

This approach prevented the payment backlogs and last-minute requests that had plagued the client, as the introduction of digital workers meant operations could take place around the clock.

Following the implementation of Penny BOT, our client saw 97% of payments processed on time. Business efficiency was also significantly improved, with reductions in Turnaround Time (TAT) and manual effort.

The new, automated financial processes also met all enhanced compliance and risk mitigation rules, helping Invesco to navigate a constantly evolving future while achieving strong performance today. That’s digital performance unlocked and measurable results delivered!

97%

Of payments processed on time