About The Company
Our client, a leading global telecommunications company, is one of the largest wireless carriers in the United States, offering services like wireless communication, broadband, and digital entertainment.
The Challenge
The client faced critical challenges in their testing processes, including low QA maturity, lack of automation, and inadequate end-to-end coverage across GUI, API, and mobile platforms. Fragmented testing efforts led to lengthy manual cycles and inconsistent quality. Additionally, the absence of CI/CD implementation hindered their ability to adopt a shift-left approach and integrate security testing. Limited technical expertise further complicated the automation and management of these processes.
The Solution
To address our client’s challenges, we introduced CloudTestr, Sutherland’s end-to-end test automation platform that eliminates manual coding, boosting efficiency and reducing errors. CloudTestr, available both as cloud and on-prem deployments, streamlines test management, enables parallel execution, and automates documentation, improving audit and compliance. Leveraging CloudTestr, we transformed the client’s testing landscape by strategically enhancing four critical areas.
- UI Test Automation. We implemented a comprehensive automation framework to streamline the client’s regression testing, reducing the time required from 4-6 days to just six hours. This accelerated the release process, enabling quicker, more reliable updates and improving overall product quality.
- Quality Engineering CoE. We established a fully operational offshore testing lab for functional, security, integration, and performance testing. This ensured zero critical defects and enabled a seamless cloud migration, significantly enhancing the client’s operational efficiency.
- API Test Automation. Automating the migration of SOA services to RESTful microservices, we improved back-end stability and reduced testing time. This allowed for faster deployment of new features while ensuring a stable and reliable application environment.
- Mobile Testing. We set up on-premises and cloud-based testing labs for iOS and Android, eliminating manual testing and improving regression efficiency. This automation ensured consistent, high-quality performance across all mobile devices.
We also implemented a tailored solution to ensure accurate test data provisioning while maintaining environmental consistency. This approach makes testing highly repeatable, eliminating concerns about environmental factors and dependencies.
- Test Data Management. We implemented CloudTestr to streamline test data access, enabling the generation and persistence of synthetic data tailored to specific test cases. This approach optimized performance, reduced dependency on live databases, and minimized the need for in-depth database knowledge, ensuring consistent and accurate test data availability.
- Containerization. We introduced containerization to enable parallel execution of regression tests, reducing testing time from several days to just one. This approach enhanced flexibility and scalability, allowing for rapid adjustments to testing resources and ensuring a consistent, efficient testing environment.
The Outcome
Sutherland’s comprehensive testing transformation accelerated testing cycles, enhanced test coverage, and reduced time to market, leading to a significant improvement in software quality. The client saw a 70% increase in campaign effectiveness, a 45% rise in personalized offers, and a 20% reduction in customer churn. Automation efforts also resulted in substantial cost savings and improved infrastructure efficiency. This enabled the client to sustain growth, quickly adapt to market changes, and achieve success in their digital transformation journey.
That’s digital performance unlocked, and measurable results delivered!
Services
Digital Engineering Services
Industry
Telecom
