Human Capital Management for a Global Online Retailer

Candidate Connection Services: Our team in India have provided support via chat, email, and SMS since 2013. We assist candidates from the moment they apply for a position until they are hired and on-boarded. This encompasses a candidate's application, evaluation, scheduling, background, and other pre-hire assessments that prepare them for their first day of work so that they comfortably settle into their shift. We support candidates applying for positions in the US, Canada, Costa Rica, Mexico, South Africa, UK, Singapore, and Australia.

Employee Resource Center: Since 2019, our team of 600+ people in Jamaica have provided voice support to our client’s employees around the clock, 365 days a year. Using a shared service model, we can deliver human capital management support at precisely the right time, driving operational efficiency and reducing risk for our client.

Our HR Center of Excellence answers all work-related questions and provides on-boarding and off-boarding support for over a quarter-million full-time employees across North America. This support becomes even more critical when massive numbers of employees take seasonal staffing positions.