Spurred by customer expectations for tailored services, the travel industry is undergoing a transition towards personalized experiences.
We’re stepping into an era where travel brands are actively harnessing technology to reshape and improve every element of the travel experience. By embracing AI-powered services, travel providers can offer personalized, efficient experiences that empower travelers and streamline processes from planning to journey completion.
In this webinar, we will explore how travel, transportation, hospitality, and logistics brands can:
- Collate customer data and leverage AI-powered analytics to transition from contact center metrics to relationship-driven metrics that can be used to enhance and personalize experiences
- Leverage AI to provide travelers with tailored journeys and pricing that seamlessly integrate their preferences, travel history, and travel purpose
- Harness the power of AI and human collaboration to drive personalized and effective customer engagement
Watch Webinar
Speakers
Massimo G.Morin
Global Head, Travel, AWS for Travel and Hospitality
Hemal Shah
Sr VP & Global Head Travel, Transportation, Hospitality and Logistics
Doug Gilbert