The patient experience begins with the very first step; scheduling an appointment. For many, receiving care quickly can improve patient outcomes.
To ensure Qualified Health Plans (QHPs) are able to meet wait time standards, The Centers for Medicare & Medicaid Services (CMS) has introduced secret shopper surveys. How can QHP issuers not only meet, but exceed expectations?
In this guide, we walk through a five-step plan QHPs can follow to ensure success in both the orchestration of secret shopper surveys and in the overall patient experience.