Sutherland CX360
Differentiate Your Brand By Delivering Customer Delight
Analyze every customer interaction and turn them into actionable insights, no matter what part of your enterprise touches them.
- Sutherland CX360
- Video
- The Challenge
- The Sutherland Difference
- Offerings
- Insights
The Challenge
Are you still analyzing only 3% of your entire customer interactions, failing to gain critical insights like service quality, compliance and agent behavior?
Customer operations leaders report they essentially miss out on reviewing up to 97% of their call center’s interactions. They don’t have the tools to fully understand customer sentiment. They instead have to focus on quality audits based on small sample sizes.
Analyze Customer Journeys with Interaction Insights
Gain insights on consumer journey stage, sentiment, consumer and agent behaviors, and topics discussed on 100% of the interactions.
Drive Future of Quality with Quality Automation
Automate quality monitoring with AI and machine learning to audit each and every interaction, not just manually auditing a mere 3%. Get reliable, granular insights on quality adherence by intent types, product, geography, etc.
Transform Experiences with the Power of Predictive Outcomes
Move past operational KPIs and drive program outcomes such as CSAT, FCR, Retention and Sales. Gain intelligence on every interaction by linking customers interactions detail with outcome KPIs using predictive analytics.
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