AI-Powered Multilingual Customer Support for a Global Customer Base
Sutherland Translate AI® is an AI-powered, automated, and highly scalable translation solution that enables your associates to deliver consistently high-quality CX in real time. It allows organizations to expand support services across new geographies – all while reducing operating costs.
- Simplify Operations. A single global support partner for any locale, reducing your OPEX. An associate from anywhere in the world can easily interact with a customer in their preferred language.
- Enhance Productivity. Improved speed to proficiency and associate onboarding.
- Integrate Effortlessly. Seamlessly integrate with your existing CRM, empowering your omni-channel support strategy.
Features and Benefits
Speed to Market and Scale
Train new languages in under three weeks and onboard new associates in just 48 hours. Leverage the same skilled advisor across many languages in a multi-partner, secure environment.
Human Level Accuracy with Nuance Check
Supports 163 global languages and delivers 90% operational accuracy. The engine is trained with powerful regional glossaries and delivers translation that is cognizant of local nuances.
Easy Deployment and Scalability
With a non-intrusive implementation process, Translate AI® is easily deployable and seamlessly scalable during expansion.
CX Metric Improvement
Support multi-language queues and improve SLAs. Dramatically reduce customer wait times, enhance the customer experience, and boost CSAT scores.
Optimize OPEX
Translate AI® reduces OPEX by consolidating operations and eliminating the cost of hiring expensive native language speakers.
Unlocking Digital Performance
Global Reach
98+ languages supported with native language nuances. Expand your global reach and extend customer support across regions and countries with real-time translation.
Cost Savings
20% reduced OPEX. Optimize the need for multilingual support staff and drive cost effectiveness for the business.
Personalized Support
90% translation accuracy. Provide personalized assistance to customers with native language nuances and deliver positive support experiences.
Competitive Advantage
95.5% reduction in onboarding time (from 45 days to 2 days). Optimize customer support operations and cater to diverse customer needs, while delivering superior CX.