home Services Consulting Services

Consulting to Adapt and Thrive in Today's Market

In challenging times, we partner to ensure that your business can still deliver.

“Business continuity is crucial. At Sutherland we're here to help you achieve it.”

With You, When You Need Us Most

The COVID-19 pandemic is impacting individuals and businesses around the world. The sheer scale and unpredictability of the crisis is forcing brands to urgently review their remote engagement strategies. In these unprecedented times, organizations must adapt to fast-changing employee and customer needs. Business continuity is crucial. At Sutherland, we’re here to help you achieve it.

Whether you need to quickly roll out best-in-class remote engagement technology in a matter of days (rather than weeks), or learn best practices to support a distributed workforce, we can support your business with a broad range of consulting services.

Expert-Led Consulting and Operational Experience

At Sutherland, we’re uniquely positioned to support, advise and guide you through challenging times. Across all industries, our teams have deep domain knowledge and operational expertise. In fact, we ensure that the Sutherland partners supporting your business have hands-on experience with the specific challenges you’re facing. Get in touch to discover how our teams can help your business adapt and thrive in today’s market.

Continue Reading
  • Business Continuity in Turbulent Times
  • health icon Healthier and Happier Global Workforce
  • productivity icon Higher Productivity
  • desk icon Location Independence
  • mobility icon Mobility
  • scale icon Scalability
  • flexibility icon Flexibility
  • money target icon Lower Operational Costs
consultancy image 2

Optimize Remote Engagement

We evaluate all functions and tasks to determine remote feasibility; this includes identifying any additional resources that may be required and tasks that cannot be performed remotely.
We identify a short-list of productivity, collaboration, project management and feedback SaaS apps to meet your individual business needs.
We provide standard operating procedures and documentation that outlines key processes, technologies, workflows and activities.
We create a checklist of security features to avoid data theft or leaks; this can include multi-factor authentication, VPN installation, regularly updating system firewalls, using password managers and much more.
We partner to build multi-pronged strategies to facilitate seamless team collaboration, from conducting productive team meetings to avoiding endless feedback loops.
We provide a range of services to help you and your teams quickly get up and running. These include onboarding, training and transition plans, and the creation of essential FAQs, guides, and tutorial videos.

Case Study Standard Insurance

Greater Productivity Through Digital Transformation

Our Results

100%

Improvement in productivity; efficient processes mean contact center employees always remain on task.

Find Out How

Case Study Californian Health Provider

Customer Service for the Digital Age

Our Results

46%

Reduction in outstanding accounts receivable. Modernizing the approach to a critical business function

Find Out How

Find out How We Can Help You Achieve Business Continuity

Get in Touch

Related Insights

Business Continuity with a Remote Workforce

Building Business Continuity with a Remote Workforce
Building Customer Engagement Strategy

Five Tips for Building a Successful Customer Engagement Strategy
Digital Transformation Strategy

How Digital Transformation Consulting Enables Innovation in the Enterprise

Want to Learn More About Our
Consulting Services?

Get in Touch