Simplifying Returns, Elevating Experiences
Returns management is a complex challenge, marked by high costs, operational inefficiencies, inventory disruptions, and growing sustainability concerns—all intensified by evolving customer expectations for seamless, hassle-free experiences. By adopting circular economy practices, leveraging omnichannel solutions, and building strategic partnerships, businesses can transform returns into a powerful opportunity to enhance loyalty, optimize efficiency, and drive sustainable growth.
Sutherland’s Returns Management Solution offers comprehensive visibility and traceability across the entire returns lifecycle. Seamlessly integrating with existing Online Returns Centre solutions, our approach is powered by a proprietary supply chain optimization platform that combines advanced software, mobility, and AIDC technologies.
Our Solutions
Our integrated approach goes beyond technology. Sutherland’s deep domain expertise and tailored strategies deliver measurable results.
End-to-End Transformation
Sutherland’s Returns Management Solution simplifies and enhances control over the returns process, optimizing costs while delivering a fully integrated approach to receipt, refund, and inspection. For customers, it ensures seamless transportation options, an intuitive return initiation process, and instant credit for repurchases, boosting satisfaction and lifetime value. For retailers, it integrates e-commerce, store networks, and omnichannel operations through a single tool that connects with warehouse and order management systems, supported by an AI-powered disposition engine for maximum value recovery.
The solution extends to disposition marketplaces, enabling efficient inventory traceability, fraud prevention, and smarter dispositioning to reduce inventory depreciation. By optimizing labor planning and leveraging a transportation and disposition optimization engine, it reduces processing costs while enhancing operational efficiency. With features like expanded express return networks and sustainable value recovery, this solution delivers an efficient, transparent, and customer-centric returns ecosystem.
Knowledge Management
HelpTree is a knowledge management platform powered by a robust decision network architecture that provides step-by-step guidance for complex returns processes, enabling the most effective and efficient solution that minimizes retailers’ losses. Seamlessly integrats with enterprise systems to provide a straightforward user experience.
- Minimizes the customer returns
- Improve customer satisfaction
- Improves retailers margins
Save-The-Sale Desk
Sutherland’s team of Customer service experts will reach out to customers and, using proven best practices, convince them to save the sale either by avoiding returns or by choosing alternative options that are beneficial for retailers, such as encouraging replacement or exchanges of higher value or providing refunds using non-cash modes such as store credit or online coupons.
- Minimizes the customer returns
- Encourage repeat purchases and alternative purchases
- Improve customer satisfaction
- Improves retailers margins
Platforms
Powering innovation for your digital transformation journey
Digital platform solution for logistics and supply chain visibility and optimizations
eSealUnlocking Digital Performance
Tailored to Your DNA
Our solution is designed to be highly flexible, allowing retailers to choose a fully integrated system or an “a la carte” approach tailored to their specific needs.
Seamless Integration
Our platform seamlessly integrates with any existing Online Returns Center solutions, ensuring compatibility and ease of use.
End-to-End Capabilities
Our solution addresses a critical business need by providing end-to-end inventory visibility and traceability, enabling complete transparency and efficiency.
Maximized ROI
Our solution prioritizes the most valuable elements of the returns service chain, driving measurable outcomes that enhance profitability. By optimizing operational efficiency and returning margin dollars, we empower retailers to achieve sustainable ROI.
